Remote Customer Care Specialist - Live Chat & Support

Fanpass; Wes-Kaap; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading customer support company is seeking a Customer Care Specialist to provide top-tier support via email and live chat. The role requires fluency in English, a strong customer focus, and excellent multitasking skills. You will handle customer inquiries effectively while ensuring satisfaction. This full-time role offers the flexibility of working from home and opportunities for growth within a dynamic team environment.

Benefits

Competitive salary

Opportunities for growth

Dynamic work environment

Qualifications

• Fluency in English (both written and spoken) – this is a must.
• Strong customer focus – you understand user needs and can provide tailored solutions.
• Detail-oriented – you spot mistakes before they become problems.
• Excellent multitasking skills – you can handle multiple conversations and tasks efficiently.
• Tech-savvy – comfortable using different platforms (Excel, Zendesk, internal tools, etc.).

Responsibilities

• Providing excellent operational service by applying SLAs and prioritisation skills.
• Managing live chat interactions and responding to inquiries.
• Escalating hands-on complex issues while giving context for escalations.
• Acting as the liaison between users and operational teams.
• Ensuring accurate delivery information for customers.

Skills

Fluency in English

Strong customer focus

Detail-oriented

Excellent multitasking skills

Tech-savvy

Tools

Excel

Zendesk

Job description

A leading customer support company is seeking a Customer Care Specialist to provide top-tier support via email and live chat. The role requires fluency in English, a strong customer focus, and excellent multitasking skills. You will handle customer inquiries effectively while ensuring satisfaction. This full-time role offers the flexibility of working from home and opportunities for growth within a dynamic team environment.