Remote Booking Operations Lead — US Market

Black Pen Recruitment; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency is seeking a Booking Manager to oversee daily booking operations and manage a distributed team. The ideal candidate excels in problem-solving and communication while maintaining high accuracy in time-sensitive environments. Responsibilities include troubleshooting booking issues, managing a team of agents, and ensuring customer satisfaction. Candidates should have experience in operational roles and be comfortable with digital workflows. This is a full-time remote position based in South Africa.

Qualifications

• 2+ years of experience in operations or customer support roles.
• Ability to manage complex digital workflows.
• Experience leading or coordinating a small team preferred.

Responsibilities

• Oversee daily booking workflows and manage Booking Agents.
• Troubleshoot automation and booking issues.
• Communicate professionally with customers and ensure timely issue resolution.

Skills

Strong communication

Problem-solving

Organizational skills

Tools

Google Sheets

Browser automation tools

JavaScript

Job description

A leading recruitment agency is seeking a Booking Manager to oversee daily booking operations and manage a distributed team. The ideal candidate excels in problem-solving and communication while maintaining high accuracy in time-sensitive environments. Responsibilities include troubleshooting booking issues, managing a team of agents, and ensuring customer satisfaction. Candidates should have experience in operational roles and be comfortable with digital workflows. This is a full-time remote position based in South Africa.