Remote Booking & Customer Care Specialist

Bionic Talent; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A professional painting company is seeking a Customer Service Representative to manage incoming leads and support customers. The ideal candidate should have at least 2 years of experience in customer service, excellent phone communication skills, and be detail-oriented. The role involves answering calls, making outbound calls to leads, and managing CRM workflows. This position is fully remote and offers a monthly salary between USD 1200 and USD 1500, based on experience.

Qualifications

• 2+ years of experience in customer service and sales.
• Confidence in handling phone conversations.
• Experience with CRM systems is a plus.

Responsibilities

• Answer inbound calls from leads and existing clients.
• Make outbound calls to new leads and reactivate old leads/projects.
• Book estimates and handle objections effectively.
• Contact leads immediately as they come in.
• Manage and update CRM for client interactions.
• Provide customer support as needed.

Skills

Excellent English communication skills

Handling phone conversations

Customer service experience

Sales mindset

Detail-oriented and organized

Ability to multitask

Tools

CRM systems (Dripjobs preferred)

Job description

A professional painting company is seeking a Customer Service Representative to manage incoming leads and support customers. The ideal candidate should have at least 2 years of experience in customer service, excellent phone communication skills, and be detail-oriented. The role involves answering calls, making outbound calls to leads, and managing CRM workflows. This position is fully remote and offers a monthly salary between USD 1200 and USD 1500, based on experience.