Remote B2B Client Support Specialist – Workplace Solutions

Clipboard; Remote; ZAR 200 000 - 250 000; Full time

Job summary

A leading health technology startup is seeking a motivated B2B Client Support Specialist to deliver exceptional service to workplace customers. This role involves proactive problem-solving, strong communication skills, and using tools like Zendesk to resolve issues. The position is remote and offers a fast-paced startup environment where candidates can make a significant impact. An ideal candidate will possess a customer-centric mindset and a passion for helping others. No specific degree is required.

Benefits

100% Remote Work

Fast-Paced Startup Environment

Fair Hiring Process Based on Skills

Qualifications

• No specific degree required, but candidates must handle business customers professionally.
• Ability to think critically and find solutions for customers.

Responsibilities

• Provide voice-based support and handle emails as needed.
• Resolve shift, payment, and platform-related issues.
• Use Zendesk and Clipboard Health portal effectively.
• Troubleshoot issues and follow workflows.
• Collaborate with cross-functional teams to resolve issues.

Skills

Customer-Centric Mindset

Strong Communication Skills

Proactive Problem-Solving

High Accountability

Tools

Zendesk

Job description

A leading health technology startup is seeking a motivated B2B Client Support Specialist to deliver exceptional service to workplace customers. This role involves proactive problem-solving, strong communication skills, and using tools like Zendesk to resolve issues. The position is remote and offers a fast-paced startup environment where candidates can make a significant impact. An ideal candidate will possess a customer-centric mindset and a passion for helping others. No specific degree is required.