Remote AI‑Assisted E‑Commerce Support Agent (Weekends)

Hire Hangar; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A tech-driven support team is seeking a Remote E-commerce Support Agent to work US hours from South Africa. This role involves blending human judgment with AI to enhance customer support responses for e-commerce customers. The ideal candidate will have over 2 years of customer support experience, strong written English skills, and the willingness to work weekends as needed. Join us to be part of an innovative and friendly remote team.

Qualifications

• Minimum 2 years in customer support, ideally in e-commerce.
• Strong written English communication skills.
• Willing to work weekends as part of a five-day schedule.

Responsibilities

• Approve or refine AI-generated replies.
• Handle order, shipping, and return-related tickets.
• Flag unusual patterns or trends to internal teams.

Skills

Customer support

Strong written English

Job description

A tech-driven support team is seeking a Remote E-commerce Support Agent to work US hours from South Africa. This role involves blending human judgment with AI to enhance customer support responses for e-commerce customers. The ideal candidate will have over 2 years of customer support experience, strong written English skills, and the willingness to work weekends as needed. Join us to be part of an innovative and friendly remote team.