Regional Retail Operations Manager

Avatar Advisory - Avatar Human Capital; Johannesburg; On-site; ZAR 700,000 - 900,000; Full time

Job summary

A leading retail management consulting firm in Johannesburg is seeking a Senior Regional Retail Operations Manager to drive multi-store growth and strategy. The ideal candidate will have over 10 years of senior management experience in luxury or lifestyle sectors and a proven track record in people management and data analysis. This role emphasizes collaboration across teams to enhance customer experience and operational excellence.

Qualifications

• 10+ years of senior retail management experience.
• Experience in luxury fashion, beauty, or lifestyle sectors is preferred.
• Ability to lead and inspire a large team.

Responsibilities

• Create and execute a growth roadmap for multiple stores.
• Analyze sales trends and market data to identify opportunities.
• Partner with marketing for effective campaigns and customer conversion.

Skills

Leadership

Analytical skills

Marketing collaboration

People management

Data analysis

Tools

POS Systems

Excel

Power BI

Job description

The Opportunity Reporting directly to the Co-Founders, the Senior Regional Retail Operations Manager is the strategic conductor who turns four individual stores into one perfectly-tuned orchestra. You’ll mentor store managers, shape the customer journey, partner with marketing on revenue-driving campaigns, and own every KPI that spells sustainable

expansion.

What You’ll Own

Strategic & Commercial People & Culture Operational Excellence

• Set & execute multi-store growth roadmap in line with annual budget.
• Analyse sales trends, clienteling data & market intel to spot expansion opportunities (new categories, pop-ups,services).
• Partner with Marketing on launches, events & omnichannel campaigns, ensuring floor teams convert traffic into loyalists.
• Lead, inspire & upskill 40+ team members through four direct-report store managers.
• Head up full employee lifecycle – recruiting, onboarding, performance, succession planning
• Standardise SOPs, visual merchandising standards & loss-prevention protocols across all locations.
• Own P&L per store : forecast, monitor & course-correct OPEX and staffing spend.

The Kind of Leader Who Thrives Here

• 10+ years senior retail management
• Responsibility (luxury fashion, prestige beauty or premium lifestyle sectors preferred).
• True people magnet – builds trust, coaches high-performers, addresses under-performance decisively yet humanely.
• Data-obsessed and systems-savvy (POS, ERP / inventory, workforce planning, Excel / Looker / Power BI).
• Comfortable collaborating with Marketing, E-commerce, Finance & Logistics : you speak ROI, CPA and GMROI as fluently as clienteling.