Regional Operations Manager(KZN)

Ilitha Telecommunications; Durban; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A telecommunications company seeks a Regional Operations Manager in Durban, KZN. The role involves overseeing operational performance, managing sales growth, and ensuring adherence to company policies. Candidates should have a degree in a related field and 3-5 years of managerial experience in telecommunications. Closing date is October 25, 2025.

Qualifications

• Minimum of 3-5 years in a managerial role in telecommunications.
• Strong understanding of telecommunications infrastructure and technologies.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee operational performance covering sales and marketing.
• Manage day-to-day operations and teams for effectiveness.
• Ensure adherence to company policies and regional targets.

Skills

Leadership Skills

Communication Skills

Analytical Skills

Problem-Solving

Adaptability

Financial Acumen

Education

Bachelor's degree in engineering, telecommunications, or related field

Job description

Overview

REGIONAL OPERATIONS MANAGER KZN

Job Description

The KZN Regional Operations Manager is responsible for overseeing the operational performance of the region, covering sales, marketing, revenue growth, stakeholder management, network rollout, network maintenance, network quality and health and safety. He / she ensures the consistent delivery of services, adherence to company policies, and achievement of regional targets within budget. This includes managing day-to-day operations, developing and implementing strategies, and leading teams to maximize performance and efficiency.

The role reports to the Chief Operating Officer and collaborates with Programme Management, Network Operations and Products and Customer Value Management.

Key Responsibilities

• Sales Delivery:
  • The Regional Operations Manager is responsible for sales growth covering acquisition of new rollout areas for optic fibre and radio networks.
  • Business development for business to business as well as wholesale business market.
  • He/ she must increase the number of profitable customers.
  • He/she must increase the number of days each customer is attached to the network.
• Revenue Growth:
  • Ilitha invests a router in every home upfront and provides broadband service on prepaid basis, it is therefore important that we ensure that customers buy the services so that Ilitha can achieve its return on investment objectives. To achieve this the Regional Operations Manager will undertake the following revenue enhancing activities in addition to sales activities mentioned in bullet point 1 above.
  • Ensure that all routers installed in a home are online
  • Ensure that all the homes connected to the network recharge at least once a month
  • Ensure that a large proportion of the homes recharge for 30-day packages
  • Ensure that a large proportion of the homes buy Ekhaya or 10 device package or higher
  • Ensure higher adoption of internet use cases including TV, Infotainment, Household security
  • Support the development of local content projects
• Operational Management:
  • Overseeing day-to-day operations, including network maintenance, service delivery, and customer support within the region.
  • Reduce the meantime to install customer orders
  • Reduce meantime to repair customer faults
  • Ensure higher level of network performance.
  • Ensure high levels of occupational Health and Safety
• Marketing and Communications: Lead trade marketing activities and promotion of Ilitha’s proposition ensuring increased adoption of Ilitha’s services in the market.
• Performance Management: Ensuring the meet or exceed targets, analyzing operational data, and reporting on performance metrics.
• Team Leadership: Hiring, training, and managing staff, including performance management and career development.
• Stakeholder Management: Collaborating with local managers, regional teams, and other departments to ensure alignment and effective communication.
• Social Facilitation: Ensure community engagement in every project Ilitha is implementing in the community balancing community needs and Ilitha Telecommunications business needs. Reduce the negative externalities of any of the Ilitha Telecommunications projects through social facilitation and ensuring the environmental aspects are well managed.
• Financial Management: Managing budgets, controlling costs, and ensuring efficient resource allocation.
• Compliance: Ensuring adherence to legal and regulatory frameworks, company policies, and industry standards.
• Risk Management: Identifying and mitigating operational risks within the region.
• Vendor Management: Managing vendors for maintenance, equipment, and other operational needs.
• Project Management: Overseeing the implementation of regional projects and initiatives.

Required Skills and Qualifications

• Experience: Minimum of 3-5 years in a managerial role, preferably within the telecommunications industry.
• Education: Bachelor\'s degree or diploma in engineering, telecommunications, information technology, or a related field.
• Technical Proficiency: Strong understanding of telecommunications infrastructure, protocols, and technologies.
• Leadership Skills: Proven ability to lead, motivate, and develop teams.
• Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with various stakeholders.
• Analytical Skills: Ability to analyze data, identify trends, and make data-driven decisions.
• Problem-Solving: Ability to identify and resolve operational issues effectively.
• Adaptability: Ability to adapt to changing priorities and environments.
• Financial Acumen: Understanding of financial management principles.

Key Accountabilities

• Ensuring sales growth for Ilitha in the region.
• Increase revenue in line with the regional business plan and targets
• Ensure high network quality
• Ensure high levels of customer experience
• Ensuring the efficient and effective operation of all telecommunications infrastructure within the region.
• Driving the achievement of regional performance targets and goals.
• Managing and developing a high-performing team.
• Ensuring compliance with all relevant regulations and policies.
• Building and maintaining strong relationships with key stakeholders.

Job Details

1. Job Type: Full-time
2. Work Location: Onsite
3. Available Positions: KwaZulu-Natal (KZN)

Closing date 25 October 2025

Interested and qualified, please submit your CV, application letter and copies of your certificates to [e-mail] with the subject of the email indicating the position applied for, no later than 25 October 2025