Regional Operations Director

Jondavidson; Johannesburg; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading transportation company is seeking a Regional Operations Director for their ride-hailing services in South Africa. The ideal candidate will be responsible for developing the operational strategy and ensuring efficient operations across various business areas. This role requires at least 7 years of experience in operations management within the ride-hailing or logistics sectors, along with strong leadership skills. Fluency in French and English is a must. The position offers a full-time opportunity to manage growth and operational excellence.

Qualifications

• 7-15 years of experience in operations management, preferably in ride-hailing or logistics.
• Experience leading large-scale operations and developing high-performing teams.
• Fluency in French and English.

Responsibilities

• Develop operational strategy for ride-hailing services in South Africa and French-speaking Africa.
• Ensure smooth operations across driver and rider experience.
• Drive business growth and optimize operational efficiency.

Skills

Operations Management

Leadership

Data Analytics

Problem Solving

Strategic Thinking

Job description

Job Title

Regional Operations Director (Ride Hailing) – Head of Operations

Location

Cape Town or Johannesburg

Reports To

CEO Africa

Overview

The client is seeking a highly motivated and experienced Regional Operations Director for new ride‑hailing operations in Africa. The ideal candidate will oversee all operational aspects of the region’s ride‑hailing services, ensuring efficient and profitable operations while scaling the business in a dynamic competitive market. This role requires strong leadership, strategic vision, and a deep understanding of the local ride‑hailing ecosystem to drive growth and operational excellence.

Key Responsibilities

• Develop and execute the operational strategy for the company’s ride‑hailing services in South Africa and other French‑speaking countries in Africa.
• Ensure efficient, smooth, and scalable operations across all areas of the business including driver and rider experience, fleet management, customer service, and partnerships.
• Drive business growth by expanding market presence, enhancing customer satisfaction, and optimizing operational efficiency.
• Collaborate with the CEO to set and achieve key performance indicators (KPIs) that contribute to overall company success.
• Lead a high‑performing team, ensuring strong recruitment, training, and retention practices while promoting a culture of excellence.

Required Skills and Qualifications

• At least 7‑15 years of experience in operations management, preferably in the ride‑hailing, transportation, or logistics industries.
• Proven track record of leading large‑scale operations, driving growth and optimizing business processes.
• Strong leadership and people‑management skills with experience building and developing high‑performing teams.
• Deep knowledge of the ride‑hailing market and local regulatory landscape in South Africa and other French‑speaking countries in Africa.
• Fluent in French and English.
• Excellent strategic thinking, problem‑solving, and decision‑making abilities.
• Strong understanding of data analytics, operational performance metrics, and financial management.
• Exceptional communication and interpersonal skills, with the ability to collaborate with senior leadership and external stakeholders.
• Director level experience.

Employment Details

Employment Type: Full Time
Vacancy: 1
Job ID: J-*****-Ljbffr

If this role sparks your interest, feel free to reach out to Kevin Chong for more details.