Supervisor: Branch

Motus Corporation; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading car rental company is seeking a Supervisor: Branch to oversee operations in Kramerville, Johannesburg. The candidate will manage staff, ensure high levels of customer service, and handle daily reports. Required qualifications include relevant supervisory experience and a valid driver's license. Strong communication and organizational skills are essential. This role demands effectiveness in a high-pressure environment and the ability to guide a motivated team. Car rental experience is advantageous.

Qualifications

• 2 years of supervisory/team lead experience in a similar environment.
• Valid driver’s license.
• Working knowledge of Basic Conditions of Employment Act.
• Car rental experience is preferred.

Responsibilities

• Plan, organize, coordinate, and supervise all branch activities.
• Ensure manning of telephones and assist customers.
• Manage risk and safeguard company assets.
• Supervise and develop staff, including training and coaching.
• Ensure compliance with operational requirements.

Skills

Communication skills

Business supervision skills

Customer Service

Time Management

Conflict management

Sales and growth oriented

Education

Matric or equivalent NQF level 4 qualification

Business Management or relevant tertiary qualification

Tools

MS Excel

Job description

Car rental company Europcar is seeking a customer‑oriented, deadline‑driven individual who thrives on working in a fast‑paced environment to join their team based in Kramerville, JHB as a Supervisor: Branch.

Supervisor: Branch oversees all activities in the branch environment; ensuring that the team functions effectively in delivering high levels of customer service and fulfilling vehicle safety, quality control, risk management, and claims procedures. It is a role that demands high levels of resilience in carrying out the duties of the position and operating with a smile in Kramerville, JHB which often throws a variety of challenges.

Job Outputs

• Plan, organize, coordinate, and supervise all branch activities.
• Ensure that telephones are manned, answering calls, assisting with queries, and making reservations as required.
• Management of shift handover and daily reports.
• Cash management and banking.
• Supervising office and car park, manpower deployment within the branch, and support environments.
• Manage risk by ensuring that company assets and resources are always safeguarded.
• Ensure correct fleet mix based on customer demand.
• Oversee housekeeping and cleanliness of the branch and operating environment.
• Document management.
• Supervision and development of staff including training, coaching, and counseling.
• Leading by example and motivating staff to deliver a world‑class service to all customers, using every opportunity to sell to customers by turning inquiries into rentals.
• Authorize leave, overtime, walk‑ups, and timekeeping of team members.
• Schedule and hold monthly team meetings and information sessions.
• General office, administration, and car park duties completed daily.
• Ensure the branch is compliant and clear all compliance reports and deadlines timeously.
• Health and safety experience – monthly reports to be done.

Minimum Experience

• 2 years of supervisory / team lead experience in a similar environment.
• Car rental experience is preferred and highly desired.

Minimum Requirements

• Valid driver’s license.
• Working knowledge of Basic Conditions of Employment Act or relevant basic conditions of employment legislation.
• Advanced MS Excel skills.

NB: The appointed person may be required to work weekends/shifts/overtime as required.

Minimum Qualification

• Matric or equivalent NQF level 4 qualification.

Preferred Qualification

• Business Management or other relevant tertiary qualification.

Competencies

• Communication skills
• Business, operations, and personnel supervision skills.
• Planning, organizing, monitoring, evaluation, and reporting.
• Able to effectively communicate goals, objectives, problems, and solutions to stakeholders.
• Diversity Management: Effective in working with people of different cultures and values.
• Customer Service
• Time Management
• Conflict management
• Ability to provide counseling, coaching, mentorship, and support to ensure a harmonious work environment.
• Work under pressure
• Assertiveness
• Emotional Intelligence
• Strong organizational, multitasking and administrative skills.
• Good judgment and problem‑solving skills.
• Sales and growth oriented: understand the market and competition, and drive for results.
• Innovative, decisive and disciplined.

Personal Attributes

• Committed
• Professional; must project a professional, mature, and positive image during all interactions.
• Highly resilient
• Honesty and integrity in all business dealings.
• Energetic
• Deadline driven
• High tolerance levels and have an “open door” attitude.
• Must have a vision for the team, and the drive and ability to strive for that vision.