Receptionist

Newmark Hotels; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A hospitality company in Cape Town is seeking a Receptionist to deliver a warm and professional welcome to guests. This role entails managing check-in and check-out procedures, addressing guest inquiries, and ensuring a seamless experience throughout their stay. The ideal candidate will possess exceptional communication skills, a service-oriented attitude, and previous front desk experience. A Grade 12 certificate is required, while a hospitality qualification is advantageous. Competitive remuneration and a friendly work environment await you.

Qualifications

• Exceptional communication skills to interact effectively with guests.
• Grooming and professionalism are critical.
• Previous front desk experience preferred.

Responsibilities

• Welcome guests warmly upon arrival and departure.
• Perform check-in and check-out procedures efficiently.
• Address guest inquiries and resolve complaints courteously.
• Respond to calls and emails in a timely manner.
• Process payments with attention to detail.

Skills

Exceptional communication and interpersonal skills

High level of professionalism and grooming

Friendly, patient, and service-oriented demeanor

Ability to multitask and remain composed under pressure

Meticulous attention to detail

Strong team player with a proactive attitude

Basic computer literacy (MS Office, email, OPERA PMS)

Education

Grade 12 / Matric certificate

Hospitality-related qualification

Tools

Opera PMS

Job description

Job Advert Summary

To deliver a warm, professional, and efficient welcome to all guests and visitors. As the first point of contact, the receptionist ensures a seamless, memorable experience from arrival to departure, embodying the hotel’s commitment to outstanding service

Minimum Requirements

• Exceptional communication and interpersonal skills.
• High level of professionalism and grooming.
• Friendly, patient, and service‑oriented demeanor.
• Ability to multitask and remain composed under pressure.
• Meticulous attention to detail.
• Strong team player with a proactive attitude.
• Basic computer literacy (MS Office, email, OPERA PMS).
• Grade 12 / Matric certificate required.
• Hospitality‑related qualification is advantageous.
• Previous front desk or guest services experience in a hotel setting preferred.
• Familiarity with hotel software systems (e.g., Opera PMS) is a plus.

Duties and Responsibilities

• Welcome all guests with professionalism and warmth upon arrival and departure.
• Perform accurate check‑in and check‑out procedures using the Property Management System (PMS).
• Address guest inquiries, requests, and complaints promptly, courteously, and effectively, escalating when necessary.
• Respond to telephone calls and emails in a timely and professional manner.
• Process guest payments and manage billing with attention to detail and accuracy.
• Maintain thorough knowledge of room availability, hotel amenities, special offers, and local attractions.
• Liaise with other departments (Housekeeping, Maintenance, etc.) to ensure guest needs are met efficiently.
• Keep the reception area clean, organized, and presentable at all times.
• Carry out administrative tasks, including filing, report preparation, and shift handovers.
• Adhere to all safety, security, and operational procedures.