Reception Supervisor

Pty; Johannesburg; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A major healthcare provider in Johannesburg seeks a Reception Supervisor to manage the reception environment, ensuring patient safety and service quality. Responsibilities include overseeing administrative functions, developing staff, and ensuring compliance with healthcare regulations. Ideal candidates have at least a Grade 12 qualification, experience in healthcare and customer service, and strong communication skills. This full-time role offers an opportunity to lead a dedicated team in a dynamic healthcare setting.

Qualifications

• Minimum experience in healthcare, specifically in people management.
• Understanding of funders' rules and basic financial principles.
• Ability to manage cash flow and comply with regulations.

Responsibilities

• Manage the reception environment ensuring compliance and risk management.
• Ensure effective quality management systems are maintained.
• Develop a resourcing plan to recruit talented staff.

Skills

Experience within a healthcare environment

Customer service experience

Problem-solving

Verbal & written communication

Computer proficiency

Education

Grade 12

Tools

IMEDS or relevant software system

Job description

Function

Administration

Facility

Life Wilgers Hospital

Position

Reception Supervisor

Introduction

The incumbent will be responsible for managing the reception environment to ensure that all patient services and risk management protocols and procedures are complied with and strategic objectives are met by supervising motivating and supporting direct reports.

Critical Outputs

Ensure effective quality management systems by

• Monitoring updating and compiling Q-evaluator scores in order to investigate outcomes for the Process Manager
• Driving and sponsoring the Qe programme
• Developing sound working relationships with internal and external customers in order to provide quality customer care
• Participating and ensuring conformance to QMS audit standards

Ensure optimum operational efficiency by

• Ensuring pre-administrative functions are performed accurately in accordance with Life standards
• Ensuring administrative functions are performed accurately
• Managing bed-booking procedure in accordance with Life standards
• Managing the collation and submissions of all COID files
• Ensuring the collection of pre-payments in accordance with Life standards

Ensuring effective people management by

• Actively sponsoring initiatives and demonstrate visible leadership skill in order to improve productivity and support change
• Developing a resourcing plan in order to recruit talented staff in accordance with agreed time periods taking into account company transformation objectives
• Providing direction and inspire positive work behaviour
• Developing and manage training plans for each department in order to facilitate talent development
• Managing performance ratings for all staff through the performance improvement process
• Ensuring all transactional processing is managed by the relevant department head in order to provide employee compensation and benefits
• Ensuring productive working relationships are supported with minimum IR issues
• Ensuring all exit interviews are conducted in order to ensure the retention of critical and talented professional staff

Ensuring effective patient data and billing processes by

• Ensuring the admissions clerks utilize the billing process in accordance with Life standards and ensure data is accurate

Ensuring effective governance financial and risk management

• Ensuring that all pre-payments and co-payments are collection on admissions in order to effectively manage cash flow
• Managing operation costs in accordance with the budget
• Managing cash handling protocol in terms with LHC policies and procedures
• Actively participate in achieving hospital DSO targets
• Ensuring full compliance to national medical regulations

Requirements

• Grade 12
• Experience within a healthcare environment including people management and customer service experience
• Working knowledge of funder rules and a general understanding of medical terminology
• Comprehensive knowledge of admissions procedures
• Understanding of the private healthcare industry its challenges and role players would be an advantage
• Basic understanding of financial principles
• Computer proficiency (comprehensive knowledge of IMEDS or relevant software system)

Competencies

• Problem-solving analysis and judgement
• Resilience
• Engaging diversity
• Verbal & written communication and presentation
• Influencing
• Drive & energy
• Excellence orientation
• Ethical behaviour
• Building relationships
• Customer responsiveness
• Organisational awareness
• Leading my example (Key for Managers)
• Motivating and developing people (Key for Managers)

Email

Closing date

Thursday November 6 2025

Internal applicants - Before making an application you are requested to discuss your application with your line manager. External candidates will also be considered.

Life Healthcare is an Equal Opportunity Employer.

Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within two weeks of the closing date of this advert should consider their application as unsuccessful.

Employment Type: Full-Time

Experience: years

Vacancy: 1