Reception Manager - Parkdene

Planet Fitness; Brakpan; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading fitness organization in Brakpan is looking for a Reception Manager to ensure exceptional service at the Welcome Desk, manage staff, and improve member satisfaction. The ideal candidate will have strong communication skills, experience in front desk roles, and the ability to work shifts. Responsibilities include training, cash management, and resolving complaints. Interested applicants can send their CVs to the provided email.

Qualifications

• Previous experience within a front desk or welcome desk position is an added advantage.
• Must have reliable transport.
• Must be able to work shifts.

Responsibilities

• Responsible for managing the Welcome Desk/Reception to provide positive member experiences.
• Assisting with Club Administration when necessary.
• Training of Receptionist and resolving member complaints.

Skills

Ability to motivate staff and lead by example

Excellent communication skills

Intermediate PC skills

Job description

Purpose Of The Job

• Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.
• Willingness to conduct group exercise classes.

Key Performance Areas Include

• Assisting with Club Administration when necessary
• Cash management
• Communication with members and staff
• Managing of Receptionist
• Monitoring of access and overrides for staff and members
• Reception stock control
• Resolving member complaints
• Training of Receptionist

Experience & Competencies Required

• Ability to motivate staff and lead by example
• Advanced levels of administrative accuracy
• Display friendly and efficient qualities that reflect the Planet Fitness way
• Display uncompromising levels of honesty and integrity
• Have excellent communication skills and be able to liaise at all levels
• Intermediate PC skills
• Must be able to work shifts
• Possess high level energy levels
• Previous experience within a front desk or welcome desk position added advantage
• Proven track record in managing staff, planning, organising, conflict handling and problem solving
• Have reliable transport

CV's can be sent directly to [e-mail].

Please complete our recruitment link https://www.jotform.com/232535071291552 for us to get to know you a bit better. If you have not heard from the HR department within 14 days, consider your application unsuccessful.