Quality Lead

DHL Supply Chain; Gqeberha; On-site; ZAR 500 000 - 600 000; Full time

Job summary

A leading logistics and supply chain company in Gqeberha, South Africa is seeking an individual who will take on responsibilities centered around quality management and compliance with operational procedures. The position demands a relevant tertiary qualification and strong proficiency in Windows and Microsoft Office. The successful candidate will drive quality objectives, manage audits, and ensure adherence to safety standards within the operational environment. Strong communication skills and team management abilities are essential.

Qualifications

• Matric (Grade 12) qualification required.
• Relevant tertiary qualification must be completed.
• Sound knowledge of PCs and proficiency in MS Office applications.

Responsibilities

• Drive product quality and manage operational processes.
• Ensure adherence to SHEQ rules and company policies.
• Conduct internal audits and manage external audit processes.
• Compile and submit reports to management regularly.

Skills

Knowledge of quality management systems

Internal auditing

Proficiency in Windows and Microsoft Office

Education

Relevant tertiary qualification

Matric (Grade 12)

Job description

Responsibilities

• Drive product quality as key value
• Delivery of KPI’s [Key Performance Indicators]
• Respond proactively to changing operational needs through innovatively exploring new processes, which promote the knowledge base
• Adhere to the sites SHEQ rules and best practices
• To comply with and communicate statutory and Company Policies and Procedures
• Drive First Choice - QA EMEA Objectives
• Provide support and guidance to line management regards to operation process training
• Ensure that all operational processes are implemented within their relevant environments
• Ensure all relevant site processes and procedures are adhered to
• Control documents for all processes implemented must be kept on file as quality records
• Ensure that product safety, quality and integrity is not compromised during operational processes
• Report any breaches of Health & Safety regulations and incidents / accidents
• Manage external audit processes and ensure site-wide alignment of people and processes prior to audit being conducted
• Adhoc internal audits are conducted to ensure that operational processes are being implemented, trained and adhered to by all stakeholders
• Internal and external audits and support documentation must be kept as quality records
• Work in collaboration with other DHL sites to maximise efficiencies and best practices
• Provide high quality customer service to clients by means of reports
• Take ownership to deal effectively with queries, requests and complaints
• Compile and submit relevant reports and statistics to Management on a daily, weekly and monthly basis
• Ensure that QA stock is quarantined and released according to regulation or SOP
• Oversee and coordinate weight verification processes of products and report deviations detected
• Management of staff
• Give support, share knowledge and skills to other team members
• Deliver team member performance reviews and development
• Team building and morale management
• Ensure that all product complaints are investigated and identified as to the nature of the problem and dealt with effectively
• Ensure that product complaints are handled in accordance with Standard Operating Procedures.
• To be able to co-ordinate and perform promptly any product recalls
• Ensure that all batches distributed are batch traceable in the event of a recall and that all invoices and all pick tickets carry batch numbers where necessary.
• Manage the recall process whether it is instructed by the Client, or whether it is a Mock Recall.
• Ensure prompt liaison with the relevant authorities for product recalls
• Ensure that goods returned are handled in a procedurally correct manner at the warehousing facility, determining reasons for return and any further actions that need to be taken, which must then also be recorded.
• To authorise the return to saleable stock of any returned goods in accordance with local legislation.
• Ensure that disposal or destruction of goods is correctly performed under proper control and according to SOP's so as to not be a health hazard.
• Ensure that goods on arrival at the distribution facility are placed in quarantine, and retained in quarantine until formally released.
• Ensure Client involvement in any decision to quarantine or dispose of returned, rejected or falsified products
• Check all relevant documentation in order to formally release final product for distribution.
• Ensure that a CAPA programme is implemented and maintained
• Ensure that the processes needed for the Quality Management System are established, implemented, and maintained
• Ensuring awareness of customer and quality requirements throughout the organization
• Functioning as liaison with internal and external parties on matters relating to the Quality Management System
• Assist with other ad-hoc duties are required
• When carrying out duties, following standing operating procedures and safe working practices
• Perform administrative tasks in line with the SOP
• Management of team to achieve objectives and KPIs
• Grow and develop current and new employees through coaching & mentoring
• General supervision of department
• Ability to communicate effectively with team members

Qualifications

• Matric (Grade 12)
• Relevant tertiary qualification is a must
• Person should have a sound knowledge and understanding of a PC and the inherent controls. Proficiency in Windows, Excel, Word and Power Point.
• Internal Auditing Training