Quality Assurance Specialist — Customer Experience

Huntswood; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading quality assurance company in Durban is seeking a Quality Assessor to ensure quality standards are upheld. The successful candidate will assess support interactions and provide constructive feedback to agents. Strong experience in call monitoring and excellent interpersonal skills are essential for this role. The position promises growth opportunities within a dynamic team environment, aimed at exceeding customer expectations.

Qualifications

• Experience in call monitoring preferred.
• Excellent interpersonal skills are essential.
• Commitment to exceeding customer expectations is required.

Responsibilities

• Maintain quality standards during assessments.
• Assess support interactions for quality.
• Provide constructive feedback to agents.

Skills

Call monitoring

Interpersonal skills

Customer service

Job description

A leading quality assurance company in Durban seeks a Quality Assessor.

The role involves maintaining quality standards, assessing support interactions, and providing constructive feedback to agents.

Ideal candidates will have experience in call monitoring, excellent interpersonal skills, and a commitment to exceeding customer expectations.

This position offers opportunities for growth and improvement within a dynamic team environment.