Quality Assurance Manager - Talent Pool

Tsebo Solutions Group; Durban; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A leading quality assurance firm in Durban seeks a Quality Assurance Specialist. Responsibilities include developing ISO-based quality management systems, conducting audits, and overseeing hygiene and pest control operations. Candidates should have a minimum of 5 years’ experience in quality assurance within relevant sectors and hold a bachelor's degree in Quality Management. The role demands strong analytical skills, attention to detail, and the ability to lead teams.

Qualifications

• Minimum 5 years’ experience in quality assurance within hygiene, pest control, or food safety sectors.
• Experience with ISO standards, HACCP, and SANS regulations.
• SAPCA knowledge or certification is advantageous.

Responsibilities

• Develop, implement, and maintain ISO-based quality management systems.
• Conduct internal audits and prepare for external audits.
• Monitor service delivery quality across hygiene and pest control teams.

Skills

Strong analytical and problem-solving skills

Excellent communication and stakeholder management

Attention to detail and high standards of accuracy

Ability to lead cross-functional teams and drive change

Proficiency in QA software and reporting tools

Education

Bachelor’s degree in Quality Management, or related field

Grade 12

Job description

Duties & Responsibilities

• Quality Systems Management
  • Develop, implement, and maintain ISO-based quality management systems (e.g., ISO 9001, ISO 14001, ISO 45001).
  • Ensure alignment with HACCP, SANS standards, and other relevant compliance frameworks.
• Audit & Compliance
  • Conduct internal audits and prepare for external audits (client, regulatory, certification).
  • Ensure all Hygiene and Pest Control Operations meet Legal and Contractual Obligations.
• Operational Oversight
  • Monitor service delivery quality across hygiene and pest control teams.
  • Collaborate with operations to resolve non-conformances and implement corrective actions.
• Training & Development
  • Develop and deliver QA-related training for operational staff.
  • Promote a culture of quality and continuous improvement.
• Client & Stakeholder Engagement
  • Liaise with clients on quality-related matters and ensure satisfaction.
  • Provide quality reports and insights to senior management.
• Data & Reporting
  • Maintain QA dashboards and performance metrics.
  • Analyze trends and recommend strategic improvements.

Skills and Competencies

• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management.
• Attention to detail and high standards of accuracy.
• Ability to lead cross-functional teams and drive change.
• Proficiency in QA software and reporting tools.
• Deciding and Initiating Action: Takes responsibility for actions, projects, and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks.
• Leading and Supervising: Provides others with a clear direction; motivates and empowers others; recruits staff of a high calibre; provides staff with development opportunities and coaching; sets appropriate standards of behaviour.
• Persuading and Influencing: Gains clear agreement and commitment from others by persuading, convincing, and negotiating; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself or others; makes a strong personal impact on others; takes care to manage one’s impression on others.
• Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports, and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Integrity: The specialist will act with honesty and transparency, ensuring that all innovations and processes are implemented ethically and in the best interest of the company and its clients.
• Enterprising: By driving the adoption of new technologies and innovative solutions, the specialist will contribute to Tsebo’s growth and success.
• Caring: The specialist will provide support and training to Contract Managers and cleaning teams, fostering a supportive and inclusive environment.
• Diligent: The specialist will work diligently to ensure the successful rollout and optimization of new systems and processes, consistently delivering high-quality results.

Qualifications

• Grade 12.
• Bachelor’s degree in Quality Management, or related field.
• Minimum 5 years’ experience in quality assurance within hygiene, pest control, or food safety sectors.
• Experience with ISO standards, HACCP, and SANS regulations.
• SAPCA knowledge or certification is advantageous.