QSR Area Manager

Kencorp; Centurion; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading Fast Food chain in South Africa is seeking an experienced Area Manager to oversee multiple restaurants in Gauteng. The ideal candidate will have over 5 years of experience in the Fast Food sector, managing between 6 and 8 high-volume stores. Responsibilities include coaching managers, driving customer satisfaction, conducting audits, and ensuring profitability. A Business Management qualification and experience with brands like KFC or Nandos are preferred. SA Citizens only. Salary will depend on experience.

Qualifications

• 5+ years experience as an Area Manager in Fast Food.
• Managed between 6 and 8 high-volume stores.
• Valid Driver's license and own reliable transport.

Responsibilities

• Lead multiple Fast Food restaurants simultaneously.
• Coach Restaurant Managers for performance improvement.
• Conduct daily and periodic store audits.

Skills

Leadership

Coaching

Sales/Marketing

Time Management

Customer Satisfaction

Education

Matric/Grade 12

Business Management Diploma or Degree

Tools

Micros/GAAP POS

Job description

Responsibilities

• Leading multiple Fast Food restaurants simultaneously
• Coaching Restaurant Managers to ensure that store gains market share and achieve customer, people, and profit objectives
• Drive customer satisfaction, facilities management, HR management, financial management, Informational management, risk management
• Good Sales/Marketing and time management
• High visibility leadership and coaching
• Daily store audits with weekly and monthly feedback to Managers
• Regular Restaurant visits
• Period and quarterly store audit routine
• Attend Operations meetings and communicate with Managers
• Assist managers to draw up SMART plans
• Following disciplinary procedures and chairing inquiries (presiding officer)
• Assist with the opening of new restaurants
• Build, align and develop the team according to company goals
• Business annual planning (budget for the region)
• Ensure that all stores are profitable
• Manage the local store marketing done by the Managers
• Handle suppliers where necessary
• Handle escalated customer complaints
• Head Office inspections to ensure store is running operationally
• Succession planning, people planning, and benching of staff for senior positions

Requirements

• Matric/Grade 12. A relevant Business Management Diploma or Degree would be very beneficial
• MUST have +5 years experience as an Area Manager with Fast Food
• MUST have managed between 6 and 8 stores at the same time experience with high volume stores is essential
• Previous experience in KFC, Nandos, Barcellos, or similar is preferred
• Micros/GAAP POS experience
• Valid Driver's license
• Own reliable transport
• Must be able to travel regularly
• SA Citizens Only
• Salary is dependent on relevant operational experience, skillset, and experience with high volume stores