Programme Manager: Central Operations & BPO Onboarding

Rewardsco; Sandton; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic client-oriented company in Sandton seeks a Programme Manager for their Central Operations & BPO Onboarding. This hybrid role involves managing complex projects, ensuring seamless client onboarding, and coordinating cross-functional teams. Required are 3-5 years in programme management, strong BPO knowledge, and proficiency in agile methodologies. Enjoy a collaborative culture with opportunities for professional growth and comprehensive health benefits.

Benefits

Comprehensive Health and Wellness

Free access to medical insurance

Discounted grocery staples

Qualifications

• 3-5 years’ experience in project or programme management within a fast-paced environment.
• Strong understanding of BPO operating models and client onboarding practices.
• Experience working with agile/scrum methodologies.

Responsibilities

• Own and manage end-to-end delivery for new BPO client onboarding.
• Coordinate timelines, dependencies and readiness across training, technology, fulfilment.
• Drive delivery across multiple initiatives using a hybrid agile approach.

Skills

Project management

Stakeholder management

Agile methodologies

Communication skills

Organizational skills

Tools

Jira

Monday.com

Trello

PowerPoint

Job description

Programme Manager : Central Operations & BPO Onboarding

Rewardsco | Sandton, Johannesburg

At Rewardsco, delivery is everything and behind every successful client, product launch and executive decision is a well‑run programme.

We’re looking for a programme manager to join our growing business in Sandton. This is a high‑impact, hybrid role for a delivery‑driven professional who thrives on structure, momentum and cross‑functional collaboration.

If you’re passionate about turning complexity into clarity, aligning stakeholders and driving execution at pace, this one’s for you.

Key Responsibilities

You’ll play a pivotal role across three core areas:

BPO Programme Delivery

• Own and manage end‑to‑end delivery for new BPO client onboarding within our Johannesburg operations
• Coordinate timelines, dependencies and readiness across training, technology, fulfilment and operations
• Act as the central point of accountability for programme governance, risk management and escalation
• Maintain dashboards, plans and risk registers that provide real‑time visibility to leadership

Consumer Business Unit Projects (Mondo Mobile & Mondo Financial)

• Drive delivery across multiple initiatives using a hybrid agile approach
• Facilitate project sprints, delivery cadence and progress tracking
• Surface blockers early, ensure rapid escalation and keep initiatives moving forward
• Provide structured reporting and feedback loops for executive visibility

Executive Packs & Central Support Coordination

• Own the rhythm and preparation of Weekly Business Reviews, MD updates and strategic forums
• Coordinate, compile and standardise executive packs across divisions

Track actions, follow‑ups and outcomes to ensure accountability and execution

What Success Looks Like

• Seamless onboarding of new BPO clients with clear readiness and accountability
• Consistent, high‑quality executive reporting that enables confident decision‑making
• Strong delivery cadence across Consumer Business Unit initiatives
• Cross‑functional alignment, pace and follow‑through across the business

Qualifications

• 3–5 years’ experience in project or programme management within a fast‑paced environment
• Strong understanding of BPO operating models and client onboarding practices
• Exposure to telecommunications, financial services or complex service environments
• Experience working with agile/scrum methodologies
• Confidence managing senior stakeholders and executive‑level reporting
• Proficiency in tools such as Jira, Monday.com, Trello, and PowerPoint
• Exceptional communication, organisation and coordination skills

Why Rewardsco?

• A business that values execution, ownership and momentum
• Exposure to senior leadership and strategic initiatives
• A collaborative, high‑performance culture with room to grow
• The opportunity to make a real impact across operations, products and clients

Comprehensive Health and Wellness: Free access to Kaelo Health Medical Insurance, Financial Wellness Support, Mental Health Counselling and on‑site Pharmacy with an in‑house Nurse

Top‑Tier Resources and Amenities: Work with world‑class technology, enjoy three in‑house restaurants and take advantage of discounted grocery staples

Closing Date: 22 January 2026

Start Date: February 2026

Ready to bring structure, clarity and delivery excellence to a business that’s going places?

Click this link to apply via our Careers Portal.

By applying for this role you are accepting Rewardsco’s Terms and Conditions.