Programme Manager

Capita; Cape Town; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading contact center services provider is seeking a skilled Programme Manager in Cape Town to oversee multiple projects, ensuring strategic alignment and delivering on key objectives. The ideal candidate will have a strong track record in programme management, exceptional leadership skills, and the ability to build strong relationships with stakeholders at all levels. This full-time position offers a competitive salary and a range of benefits, providing ample opportunities for career growth and professional development.

Benefits

Competitive Basic salary

Medical Aid

Provident fund

Annual Performance Incentive

Global Colleague Networks

Community Engagement

Development and Growth

International Exposure

Qualifications

• Proven track record in programme and project management within transformation environments.
• Ability to manage multiple programmes simultaneously and prioritize effectively.
• Familiarity with methodologies such as MSP, Prince2 or equivalent.

Responsibilities

• Oversee end-to-end delivery of programmes, ensuring milestones and quality standards.
• Build strong relationships with senior stakeholders, including CxO-level.
• Identify and mitigate risks across projects and implement contingency plans.

Skills

Programme and project management

Negotiation

Resource management

Leadership

Communication

Analytical problem-solving

Education

Bachelor’s degree in business or related field

Professional certifications (MSP, Prince2, PMP, Agile)

Job description

Job title

Programme Manager

Job Description

The Programme Manager is responsible for planning, leading, and delivering multiple projects or programmes within a portfolio, ensuring alignment with strategic objectives. This role drives governance, risk management, and compliance throughout the delivery lifecycle while ensuring benefits realization. The Programme Manager acts as a key liaison between business units and senior leadership to ensure strategic outcomes are achieved.

Key Responsibilities

• Programme Delivery: Oversee end-to-end delivery of programmes, ensuring milestones, benefits, and quality standards are achieved.
• Strategic Alignment: Ensure all programmes align with organizational goals and transformation objectives.
• Stakeholder Management: Build strong relationships with senior stakeholders, including CxO-level engagement, and manage expectations effectively.
• Risk & Issue Management: Identify, elevate, and mitigate risks across projects; implement robust contingency plans.
• Financial Control: Track budgets, forecasts, and ensure cost efficiency; provide accurate financial reporting.
• Team Leadership: Manage and mentor project managers and support staff within the programme; foster a high-performance culture.
• Governance: Ensure adherence to Capita’s governance frameworks, compliance standards, and reporting requirements.
• Change Management: Drive adoption of new processes and systems, ensuring smooth transition and minimal disruption.

Key Deliverables

• Delivery of programme milestones on time and within budget.
• Achievement of defined benefits and strategic objectives.
• Stakeholder satisfaction scores and engagement levels.
• Risk and issue resolution within agreed timelines.
• Compliance with governance and reporting standards.
• Successful implementation of change initiatives.

Required Skills & Experience

• Proven track record in programme and project management within transformation or large-scale change environments.
• Strong negotiation, resource management, and leadership skills.
• Ability to manage multiple programmes simultaneously and prioritize effectively.
• Familiarity with methodologies such as MSP, Prince2, or equivalent.
• Excellent communication, influencing, and presentation skills.
• Strong analytical and problem‑solving capabilities.

Competencies

• Strategic thinking and planning.
• Resilience and adaptability in dynamic environments.
• Leadership and team development.
• Problem‑solving and decision‑making.
• Commercial awareness and financial acumen.

Professional Know-how

Education & Certifications

Minimum: Bachelor’s degree in business, Management or related field.

• Professional certifications such as MSP, Prince2, PMP, or Agile Programme Management are highly desirable.
• Continuous professional development in programme and portfolio management.

Experience:

• of 5+ years of relevant programme and project management experience, ideally in transformation or large-scale change environments.
• Leadership:
  Proven experience leading and mentoring teams, including project managers and support staff.
• Stakeholder Engagement:
  Demonstrated ability to build strong relationships with senior stakeholders, including CxO-level engagement.
• Risk & Financial Management:
  Skilled in identifying and mitigating risks, managing budgets, and ensuring cost efficiency.
• Methodologies:
  Familiarity with programme management methodologies such as MSP, Prince2, PMP, or Agile.
• Change Management:
  Experience driving adoption of new processes and systems, ensuring smooth transitions.

Capita Values Alignment

• Open: Communicate transparently and foster collaboration.
• Ingenious: Drive innovative solutions for complex challenges.
• Collaborative: Build strong partnerships across teams.
• Effective: Deliver measurable results and continuous improvement.

About us

Capita is an award‑winning contact centre service company with fully hosted global delivery centres trusted by global leading brands to transform their Customer Experience.

We’re here to help get you to your future — whether it’s to gain worldclass customer service experience or grow with our variety of skills and experiences, we are here for you! If you have the ambition to go far and the imagination to see beyond the ordinary, there’s no better place to be.

Our services span multiple sectors, locations and businesses from retail industry, healthcare, government education to employment, working together to create better outcomes for all.

Our Mutual Park Offices boasts a 6‑star green rating aligning with our carbon neutral strategy and offers our team improved facilities, amenities and multi‑faceted transport options. The on‑site benefits include a gym, a doctor and clinic, a creche, multiple restaurants and food stores, a pharmacy, a hairdresser and a spa.

What’s in it for you?

• Competitive Basic salary

• Medical Aid

• Provident fund, Group life, funeral and disability benefit

• Annual Performance Incentive: We offer an annual performance incentive based on target %, rewarding our employees for their hard work and dedication.

• Global Colleague Networks: We provide opportunities for participation in global colleague networks, fostering a sense of community and collaboration.

• Community Engagement: We offer 8 hours for opportunities to give back to the community through our socio‑economic development programmes.

• Annual Leave: We provide annual leave days more than statutory requirements, ensuring our employees have ample time to rest and rejuvenate.

• International Exposure: We provide opportunities for international exposure, broadening our employees’ horizons and experiences.

• Development and Growth: We offer numerous opportunities for development and growth, helping our employees to reach their full potential.

What we hope you’ll do next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Please upload an up‑to‑date CV which highlights your relevant experience.

What will happen next?

• Your application will be reviewed.

• If your application is successful, you will be invited to an interview with a member of the recruitment team.

IMPORTANT

The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.

Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business’ EE targets and goals.

Attach your most recent CV indicative of the criteria as advertised.

Location

Cape Town, South Africa

Time Type

Full time

Contract Type

Permanent