Production Support Engineer

Siri Technologies; Johannesburg; On-site; ZAR 500,000 - 800,000; Full time

Job summary

A dynamic financial services company is seeking a Production Support Specialist to provide Level 1 and Level 2 support. In this role, you will ensure production stability, manage incidents, and collaborate with development teams on operational improvements. A minimum of 5 years in production support, strong SQL knowledge, and excellent problem-solving skills are essential. The role provides opportunities to engage in disaster recovery and application releases, all while working in a fast-paced environment.

Qualifications

• 5+ years' experience in Production Support in the Financial services industry.
• Excellent knowledge of SQL and stored procedures.
• Strong Shell / Python scripting skills.

Responsibilities

• Support platforms providing Level 1 and Level 2 support to stakeholders.
• Manage production technology incidents ensuring timely engagement and effective communication.
• Engage with project teams throughout the SDLC to ensure application onboarding.

Skills

Analytical skills

Problem-solving skills

Incident management

SQL proficiency

Python scripting

Real time monitoring systems knowledge

Job description

• Support of platforms, providing Level 1 and Level 2 support to the business and stakeholders
• Provide day-to-day technical expertise and operational support to obtain highest degrees of Production Stability for applications
• Collaboration with other members of the Production Management team
• Work with Application Development (AD) teams to implement and identify fixes to improve stability, reduce operational risk, and reduce manual tasks and 'touches to production'
• Help in defining capacity and resiliency requirement metrics and failover / BCP capabilities in partnership with business to improve reliability, stability and capacity management
• Production systems monitoring, start of day (SOD) and end of day(EOD) checks
• Manage production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners. Ensure detailed post-mortem / root cause analysis reviews with Service Delivery partners and log follow up actions in Problem Management systems
• Engage with project teams through the SDLC of new applications to ensure successful on boarding into Production Management
• Participate in weekend activities such as Disaster Recovery testing, Exchange upgrades and Application releases

Technical Skills

• 5+ years' experience in Production Support in Financial services industry
• Very strong Analytical and problem-solving skills
• Excellent incident management skills with an ability to operate under pressure and co-ordinate resources effectively, identifying a path to resolution
• Excellent knowledge of SQL and stored procedures (experience with PostgreSQL and MS SQL databases)
• FIX protocol knowledge
• Strong Shell / Python scripting skills
• Ability to prioritise workload, react quickly and escalate to meet business expectations
• Strong working knowledge of real time monitoring systems
• Financial Product knowledge would be advantageous
• Agile methodology to perform enhancement, automation, performance management, infrastructure upgrades, and add new functionalities
• Performing code fixes and maintenance