Product Support Technician

Epiroc Group; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A global productivity partner for mining and construction is seeking a Product Support Technician in South Africa. This role involves providing Level 2 technical support for digital safety solutions and other technologies. Candidates should possess a diploma in Electrical Engineering with 2–4 years of experience in technical support or field service. The position offers an opportunity to contribute to system reliability and customer satisfaction through resolving technical issues and coordinating support processes, in a dynamic and challenging environment.

Qualifications

• 2–4 years of experience in technical support, field service, or electronics troubleshooting.
• Experience with digital safety systems or industrial automation preferred.
• Familiarity with support ticketing systems and customer service workflows is advantageous.

Responsibilities

• Analyse device data logs to identify faults, anomalies, or performance trends.
• Coordinate warranty returns and keep customers informed.
• Support configuration and parameter setup for global teams.

Skills

Troubleshooting

Technical support

Customer service

Field service

Education

Diploma or degree in Electrical Engineering

Job description

Job Overview

The Product Support Technician provides Level 2 technical support for Epiroc's Digital Safety Solutions, including Collision Avoidance Systems (CAS) and other connected field technologies.

This role supports both customers and internal stakeholders by diagnosing and resolving technical issues, analysing device data logs, coordinating warranty evaluations and returns, and assisting with configuration and parameter setups.

The technician plays a vital role in ensuring system reliability, product performance, and customer satisfaction across global deployments.

Your Mission

• Analyse device data logs to identify faults, anomalies, or performance trends.
• Coordinate warranty returns and keep customers informed through the process.
• Support configuration and parameter setup for global teams via remote assistance.
• Record support cases and resolutions in the ticketing system.
• Improve support processes and documentation through feedback and findings.
• Stay current with product updates through regular training.
• Assist with field deployments or remote diagnostics as required.
• Adjust working hours to support teams across time zones.

Your Profile

• Diploma or degree in Electrical Engineering, Electronics, Information Technology, or a related technical field.
• 2–4 years of experience in technical support, field service, or electronics troubleshooting.
• Experience with digital safety systems, industrial automation, or mining technology preferred.
• Familiarity with support ticketing systems and customer service workflows.
• Experience in warranty coordination and remote technical assistance is advantageous.

About Epiroc

Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society.

With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications.

The company also offers world‑class service and other aftermarket support as well as solutions for automation, digitalisation and electrification.

Location: Centurion, GT, ZA

Company: Epiroc Digital Safety Solutions South Af