PreSales Specialist

Sabio Group; Cape Town; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A dynamic customer experience solutions provider based in Cape Town is seeking a passionate PreSales Specialist to join their growing team. You will support sales efforts by preparing proposals, collaborating with internal and external stakeholders, and maintaining pre-sales documentation. The ideal candidate has a strong understanding of business operations, exceptional communication skills, and a desire to grow in a customer-facing role. This position offers opportunities for professional development and a collaborative work environment.

Benefits

Remote/Flexible work

Discovery Medical Aid

Connectivity Allowance

15 days paid holiday

Momentum EAP

Qualifications

• Solid understanding of business operations and commercial processes.
• Comfortable working to tight timelines and coordinating across functions.
• Previous exposure to B2B technology is advantageous.

Responsibilities

• Capture and collate customer requirements into proposals.
• Develop customer-facing proposals and pitch decks.
• Liaise with internal stakeholders to ensure documentation accuracy.
• Support opportunity qualification processes.
• Maintain and update a library of pre-sales assets.

Skills

Business operations understanding

Strong written communication

Visual storytelling skills

Detail-oriented

Numerical skills

Education

Bachelor’s degree in Business, Technical, IT, or related field

Tools

Microsoft Office (PowerPoint, Word, Excel)

CRM tools (Salesforce, HubSpot)

Job description

PreSales Specialist

Department: PreSales

Employment Type: Full Time

Location: Cape Town

Reporting To: Managing Director - UK & South Africa

Description

At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.

We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.

We are currently looking for a passionate and enthusiastic PreSales Specialist to join our pre‑sales team.

The Pre‑Sales Associate will support the regional and group commercial teams with document preparation, presentation creation, and solution documentation aligned to client needs. This role sits within the broader Commercial Organisation and provides foundational pre‑sales support to enhance bid quality, accuracy, and consistency. It is an ideal opportunity for someone looking to grow into a more customer‑facing or technical pre‑sales role in the future.

We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

Key Responsibilities

• Capturing / collating customer requirements and translating these into proposals including pricing, for simple solutions potentially working on your own but for more complex / larger solutions working with a lead specialist.
• Developing customer‑facing proposals, pitch decks, and solution overviews using standardised templates and input from sales leads.
• Liaise with internal stakeholders (sales, product, finance, and delivery) to ensure documentation accuracy and alignment.
• Liaise with external stakeholders (customers / partners) to source requirements and pricing information.
• Support opportunity qualification processes by preparing background research and consolidating deal‑specific content.
• Track and report on deal support activity, using internal tools and CRM systems.
• Maintain and update a library of pre‑sales assets, including case studies, presentations, and technical documentation.

Skills Knowledge and Expertise

• Solid understanding of business operations and commercial processes.
• Strong written communication (documents) and visual storytelling skills (slides).
• Design abilities to produce solutions designs (technical diagrams)
• Detail‑oriented with the ability to consolidate information from multiple sources.
• Comfortable working to tight timelines and coordinating across functions.
• Numerical skills underpinning an ability to work on pricing models.
• Previous exposure with the following areas would be advantageous:
• B2B technology, SaaS, or services businesses is advantageous.
• Customer Experience / Contact Centre / Artificial Intelligence / Data is advantageous
• Using AI tools as part of day‑to‑day role
• Working in a commercial / pre‑sales function

Technologies, Qualifications and Certifications

Technologies
Microsoft Office (PowerPoint, Word, Excel), Microsoft Teams, Microsoft Visio or similar diagram tools, CRM tools (Salesforce, HubSpot or similar), Project management tools (Asana, Monday.com or similar).

Qualifications
Bachelor’s degree in Business, Technical, IT, or related field (or equivalent experience).

Certifications
Any exposure to technical design roles, pre‑sales environments or sales enablement is beneficial.

Benefits

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include:

• Remote/Flexible work
• Discovery Medical Aid
• Connectivity Allowance
• 15 days paid holiday a year- (this includes three Sabio days)
• Momentum EAP

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.