Pipeline - Fraud Detection Analyst to work for a TOP bank on a 3-month contract

Isilumko Staffing (JHB); Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading South African bank is seeking experienced Fraud Detection Agents/Collections Agents for a 3-month contract in Johannesburg. Candidates must have at least 4 years of recent fraud detection experience in the banking sector and excellent English communication skills. Responsibilities include attending to incoming calls, detecting online fraud, and engaging with customers on suspicious account activity. This role requires a clear criminal record, reliable transport, and a willingness to work shifts, including weekends and public holidays.

Qualifications

• Must have fraud detection experience in banking sector of no less than 4 years' recent experience.
• Clear criminal and credit record is required.
• Excellent English communication skills are necessary.

Responsibilities

• Attend to incoming calls.
• Detect and report online/digital fraud/ATM fraud.
• Engage with customers regarding suspicious account fraud.
• Close customer accounts.
• Unblock customer accounts.

Skills

Analytical

Attention to detail

Customer orientated

Investigation

Education

Matric

Relevant qualification

Job description

One of the TOP banks in S.A. are seeking Fraud Detection Agents / Collections agents to work as Call centre Agents on a 3-month contract in Sandton.

Qualifications and experience :

• Must have fraud detection experience in banking sector of no less than 4 years' recent experience
• Matric
• Relevant qualification
• Clear criminal and credit record
• Excellent English communication
• Willing to work at the office Mondays to Fridays, alternate Saturdays and Public holidays
• Shift work
• Own Reliable transport

Key skills :

• Analytical
• Attention to detail
• Customer orientated
• Investigation

Key performance areas :

• Attend to incoming calls
• Detect and report online / digital fraud / ATM fraud
• Engage with customer regarding suspicious account fraud
• Closing customer accounts
• Unblock customer accounts