Photocopier Service Controller - Client-Centric Ops Lead

United Business Solutions; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading technology solutions provider in Gauteng is seeking a detail-oriented Service Controller to manage service calls and ensure excellent customer service delivery. The ideal candidate will have at least 2 years of experience in a similar role within the office automation industry, strong communication skills, and a proactive, customer-centric approach. Responsibilities include managing service requests, coordinating technician schedules, and maintaining accurate records. This is a great opportunity to join a dynamic team committed to quality service.

Qualifications

• Minimum 2 years proven experience in a service controller role within office automation.
• Excellent communication and interpersonal skills.
• Good understanding of photocopier and printer functionality.

Responsibilities

• Receiving, logging, managing and closing service calls.
• Processing quotes and invoices for chargeable calls.
• Scheduling technician callouts for on-site repairs.

Skills

Customer service orientation

Organisational skills

Communication skills

Time management

Problem-solving

Education

National Senior Certificate / Matric

Tools

Microsoft Office

CRM systems

Job description

A leading technology solutions provider in Gauteng is seeking a detail-oriented Service Controller to manage service calls and ensure excellent customer service delivery. The ideal candidate will have at least 2 years of experience in a similar role within the office automation industry, strong communication skills, and a proactive, customer-centric approach. Responsibilities include managing service requests, coordinating technician schedules, and maintaining accurate records. This is a great opportunity to join a dynamic team committed to quality service.