Pet Service Consultant

ELMO Cloud HR & Payroll; Newcastle; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading insurance provider in Newcastle is seeking a Pet Service Consultant to join their dedicated team. In this customer-focused role, you will support pet owners by delivering exceptional experiences and resolving enquiries with empathy. Ideal candidates will have experience in customer service, strong communication skills, and a genuine care for people and pets. Enjoy a supportive work environment with competitive remuneration and wellness programs.

Benefits

Competitive remuneration

Supportive hybrid work environment

Wellbeing Program

Volunteer opportunities

Reward and Recognition Program

Qualifications

• Experience in customer service, call centre, or sales environments.
• High emotional intelligence and empathy toward people and pets.
• Customer-first mindset with confidence to uncover customer needs.
• Strong written and verbal communication skills.
• Computer literacy with multitasking ability across systems.

Responsibilities

• Be the first point of contact for pet insurance customers.
• Provide clear and accurate information on policies and coverage.
• Process policy updates, renewals, and cancellations efficiently.
• Resolve customer issues with empathy and professionalism.
• Ensure compliance with industry regulations and maintain records.
• Stay informed on product updates and identify improvement opportunities.
• Collaborate with colleagues to enhance customer experience.

Job description

Introduction

At Pacific International Insurance were driven to provide our customers communities and partners with soft landings when they need it most. As part of our dedicated Pet Insurance team youll play a vital role in supporting pet owners across Australia with care empathy and expert service.

We’re looking for a Pet Service Consultant who can deliver exceptional customer experiences supporting policyholders with enquiries resolving issues and ensuring our customers feel valued and understood.

This role is based in our Newcastle office with on-site parking provided.

About the role

• Be the first point of contact for our pet insurance customers via phone email and digital channels.
• Provide clear accurate information on policies coverage and procedures.
• Process policy updates renewals amendments and cancellations efficiently.
• Resolve customer issues with empathy and professionalism liaising with claims underwriting and finance teams when needed.
• Ensure compliance with industry regulations and maintain accurate records.
• Stay informed on product updates and system processes identifying opportunities for improvement.
• Collaborate with colleagues to continuously enhance the customer experience and team culture.

About you

• Experience in customer service call centre or sales environments.
• High levels of emotional intelligence and empathy you genuinely care about people and pets.
• A customer-first mindset with confidence to ask questions and uncover customer needs.
• Strong communication skills both written and verbal.
• Computer literacy with the ability to multitask across systems while engaging with customers.

Bonus points if you have

• Persuasive problem-solving skills and resilience under pressure.
• Excellent interpersonal skills and adaptability in a fast-paced environment.
• A passion for supporting pet health and wellbeing.

Why you will love working with us

• Competitive remuneration and variable rewards
• Supportive and collaborative hybrid work environment that values work-life balance
• Wellbeing Program offering EAP and annual wellbeing reimbursement
• Volunteer and support opportunities to make a difference in your local community
• Reward and Recognition Program offering both monetary rewards and additional leave at key service milestones
• A mission-driven company focused on the wellbeing of pets and their people
• A supportive values-led culture where care and integrity come first
• The chance to shape a growing business with real leadership influence

If youre passionate about helping people and their pets and you thrive in a customer-focused role wed love to hear from you!

Apply now and be part of something meaningful at Pacific International Insurance or contact Georgi Evans on (02)

Required Experience

Contract

Key Skills

Business Development,Sales Experience,B2B Sales,Time Management,HP Service Manager,Windows,ServiceNow,Relationship Management,Operating Systems,Management Consulting,Troubleshooting,Automotive Service

Employment Type

Full-Time

Experience

years

Vacancy

1