Pet Sales Consultant

ELMO Cloud HR & Payroll; Newcastle; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading pet insurance company is seeking a Pet Sales Consultant in Newcastle. This full-time role involves engaging with customers, addressing their needs, and providing empathetic guidance. Ideal candidates should possess previous sales or customer service experience, strong communication skills, and a genuine love for pets. The company offers a supportive hybrid work environment, competitive remuneration, and various wellbeing programs to foster a positive work-life balance.

Benefits

Competitive remuneration and variable rewards

Supportive and collaborative hybrid work environment

Wellbeing Program offering EAP

Volunteer and support opportunities

Reward and Recognition Program

Qualifications

• Previous experience in sales, customer service, or a call centre environment.
• Strong communication skills; confident, clear, and empathetic.
• A customer-first mindset with genuine passion for pets.
• Ability to multitask while holding meaningful conversations.

Responsibilities

• Manage both inbound and outbound calls with new and existing customers.
• Engage existing policyholders addressing concerns and helping them see value.
• Identify customer needs, tailoring coverage options and confidently closing sales.

Skills

Sales Experience

Customer Service

Communication skills

Negotiation

Job description

Introduction

At Pacific International Insurance we believe in more than just insurance we provide soft landings when our customers their pets and our team need it most. As a purpose-driven Australian-owned pet insurance company were growing fast and looking for Pet Sales Consultants to deliver exceptional customer experiences.

This role is based in our Newcastle office with on-site parking provided.

About the role

As a Pet Sales Consultant youll be the friendly and knowledgeable voice of a new and exciting brand supporting pet owners with care empathy and confidence. Youll manage both inbound and outbound calls with new and existing customers focusing on:

• Retention & win-back: engaging existing policyholders addressing concerns and helping them see the value of staying protected.
• Sales: identifying customer needs tailoring coverage options and confidently closing sales to achieve team and individual targets.
• Service excellence: providing transparent accurate and empathetic guidance to ensure every interaction leaves customers feeling supported.

This is a collaborative role where your ideas and feedback will help shape continuous improvements while your dedication to service and compliance ensures we meet the highest standards.

About you

Were after people who love pets and thrive in a sales-driven customer-first environment. To succeed youll bring:

• Previous experience in sales customer service or a call centre environment.
• Strong communication skills confident clear and empathetic.
• A customer-first mindset with genuine passion for pets.
• The ability to multitask with systems while holding meaningful conversations.
• Confidence to ask questions uncover needs and recommend solutions.

Bonus points if youre:

• A persuasive problem-solver whos resilient under pressure.
• Adaptable proactive and keen to learn in a supportive team environment

Why you will love working with us

• Competitive remuneration and variable rewards
• Supportive and collaborative hybrid work environment that values work-life balance
• Wellbeing Program offering EAP and annual wellbeing reimbursement
• Volunteer and support opportunities to make a difference in your local community
• Reward and Recognition Program offering both monetary rewards and additional leave at key service milestones
• A mission-driven company focused on the wellbeing of pets and their people
• A supportive values-led culture where care and integrity come first
• The chance to shape a growing business with real leadership influence

If youre motivated by sales love connecting with people and are passionate about pets wed love to hear from you!

Apply now and be part of something meaningful at Pacific International Insurance or contact Georgi Evans on (02)

Required Experience

Contract

Key Skills

Sales Experience,Direct Sales,Door-to-Door Experience,B2B Sales,Customer Service,Communication skills,Basic Math,Retail Sales,Analysis Skills,High-end Sales,Outside Sales,negotiation

Employment Type

Full-Time

Experience

years

Vacancy

1