Patient Experience Lead (Healthcare Catering)

Empact Group; Oos-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading catering services provider is seeking an experienced individual to oversee the patient experience in South Africa, Oos-Kaap. This role involves managing the catering service, ensuring customer satisfaction, and adhering to regulations. The ideal candidate has experience in the catering industry, particularly within healthcare, and possesses excellent leadership and customer service skills. This position offers a chance to make a significant impact in patient care.

Qualifications

• Experience in the catering industry, particularly in healthcare.
• Proven ability to supervise and manage staff effectively.
• Strong background in resale operations.

Responsibilities

• Manage daily operational issues related to customer satisfaction.
• Conduct daily ward rounds and identify trends for improvement.
• Ensure the catering service meets or exceeds targets.
• Attend meetings to ensure communication with clients and management.
• Manage service level agreements for continuous improvement.

Skills

Leadership skills

Customer service skills

Knowledge of catering environment

Health and Safety knowledge

Computer literate (MS Office)

Education

Matric

Job description

A leading catering services provider is seeking an experienced individual to oversee the patient experience in South Africa, Oos-Kaap. This role involves managing the catering service, ensuring customer satisfaction, and adhering to regulations. The ideal candidate has experience in the catering industry, particularly within healthcare, and possesses excellent leadership and customer service skills. This position offers a chance to make a significant impact in patient care.