Patient Communications Coordinator (US Healthcare) - EST Hours (Remote)

ISTA Personnel Solutions; South Africa; Remote; ZAR 520,000 - 782,000; Full time

Job summary

A dynamic BPO company is looking for a Patient Communications Coordinator to work fully remote from South Africa. This role entails sending patient messages, editing AI-generated communications, and managing support documents. Candidates should have experience in the U.S. healthcare industry, be detail-oriented, and possess strong communication skills. Join a dedicated team and contribute to enhancing patient experiences.

Qualifications

• 6 months to 1 year experience in the U.S. healthcare industry preferred.
• Empathetic nature.
• Proficiency in navigating databases and digital communication tools.

Responsibilities

• Send out messages and reminders to patients.
• Read and tweak AI-generated messages before they are sent.
• Help create and update support documents for patients.

Skills

Excellent communication skills in English

Highly detail-oriented

Problem-solving skills

Tools

Microsoft Office (Outlook and Word)

Job description

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency — we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are hiring!

We are currently looking for a perceptive and proactive Patient Communications Coordinator with experience in U.S. healthcare industry preferably. This fully remote role requires working Sunday to Thursday, 9am – 6pm EST. (3pm - midnight SA Time).

PLEASE NOTE:

• Working Hours: Sunday to Thursday, 9am – 6pm EST (this currently equates to 15:00pm to midnight South African time, subject to change according to daylight savings with the US.)
• Work Environment: This is a fully remote role based in South Africa.
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and support for a wired Ethernet connection is mandatory
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered

Responsibilities:

• Send out messages and reminders to patients.
• Read and tweak AI-generated messages before they are sent to make sure they sound right.
• Help create and update support documents and information that go out to patients.
• Assist with more complicated questions by getting all the right information together and passing it to the right people.
• Work with the team to sort different types of messages and make processes more efficient.
• Work with data and systems to help organize information for reports and evidence-gathering.

• 6 months to 1 year experience in the U.S. healthcare industry preferred (experience with EHR systems or healthcare admin preferred)
• Excellent communication skills in English, with the ability to conduct sensitive and nuanced conversations professionally
• Empathetic nature
• Highly detail-oriented, organized, and proactive with strong problem-solving skills
• Computer literate with proficiency in Microsoft Office (Outlook and Word; no advanced Excel required)
• Ability to work independently in a fast-paced, remote environment
• Familiarity with navigating databases and digital communication tools
• Reliable internet and power backup solution as outlined above

If you are not contacted within 14 working days, please consider your application unsuccessful.