Parts Salesman

FAW Trucks Southern Africa; Pinetown; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A vehicle parts company in Pinetown is seeking a responsible individual for a parts sales role. The successful candidate will manage customer inquiries and ensure accurate quotations while maintaining the organization of the parts department. Candidates must have at least a matric certificate, 2-3 years of experience in a similar role, and a code 8 driver's license. Strong customer service skills and familiarity with the Evolve system are preferred.

Qualifications

• Matric or higher education is required.
• 2-3 years of experience in a similar role.
• Code 8 driver's license is necessary.
• Experience with Evolve system is preferred.
• Must be able to read and write in English.

Responsibilities

• Sell parts to repair defects and meet customer needs.
• Ensure the first quotation is correct.
• Handle telephonic queries for the Sales Department.
• Assist in keeping the parts department clean and orderly.
• Ensure proper recording of parts used on the job card.

Skills

Customer service

Sales skills

Product knowledge

Education

Matric or higher

Tools

Evolve system

Job description

Location: Pinetown

Specifications

• Sell parts to repair the defect and meet the customer’s needs, the first time.
• Ensure first quotation is correct.
• Listen to the customer’s explanation and have a clear understanding of part of component location.
• Handling of telephonic queries for the Sales Department when required.
• Show interest in personal development and willingness to learn more about the product.
• Assist in keeping parts department clean and orderly.
• Ensure that all parts used are recorded on the job card.
• When working the parts counter, follows prescribed cash, credit, and cheque processing procedures, warranties, and new return merchandise as required at a point of sale.
• Follow up on shortages and expedite by reporting to Parts Manager.
• Ensure that the correct items have been picked. The first time.
• Understanding of office dynamics.
• To deal with suppliers of consumables when on site and when placing orders.
• Ensuring that all consumables are handles and recorded accurately.
• To contribute to departmental and dealership marketing plans as required.
• To secure stores from fire, damage or theft by implementing company policies.
• To ensure discount policy is observed.
• To ensure full valuation received for items returned for credit.
• Monitor supplier’s prices and report significant changes to Parts manager.

Requirements

• Matric or higher
• Minimum 2-3 years experiences in similar role
• Code 8 licence
• Evolve system experience
• Read and write English