Parts Operations Consultant

Caterpillar Financial Services Corporation; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading financial services provider in Gauteng is seeking a Product Support Specialist to provide second-level operational support. You will optimize dealer performance, coordinate program initiatives, and maintain customer relationships. The ideal candidate should possess excellent problem-solving skills and a strong customer focus. This role plays a critical part in ensuring operational excellence and effective communication within the team.

Qualifications

• Knowledge of customer needs and satisfaction.
• Ability to provide customer solutions effectively.
• Experience in collaborating with diverse groups.

Responsibilities

• Provide second-level support for operational processes.
• Support daily operations of representatives.
• Measure dealer performance and develop action plans.

Skills

Customer Focus

Parts Operations Excellence

Collaborating

Consulting

Decision Making and Critical Thinking

Effective Communications

Problem Solving

Relationship Management

Job description

Overview

Career Area: Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

Caterpillar is a global team that cares about the work we do and about each other. We are problem solvers and builders who create stronger, more sustainable communities. We are focused on progress and innovation, delivering results with our customers wherever we work and live.

Job Summary

Provides second-level support for operational processes and technology solutions.

About The Role / What You Will Do

• Supporting daily operations of representatives optimizing dealer performance.

• Coordinating program initiatives across the organization.

• Utilizing in-depth knowledge of organizational products and programs to educate customers and team members within the department.

• Cultivating and maintaining ongoing customer relationships.

• Measuring dealer performance and supporting districts in developing improvement action plans and gap-resolution initiatives to support parts & service operational excellence.

What You Have - Skills And Experiences

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Parts Operations Excellence: Knowledge of concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent support in a direct or indirect manner.

Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.

Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Equal Opportunity and Privacy: Caterpillar is an Equal Opportunity Employer and considers applicants for all positions. Caterpillar is committed to employment equity and diversity. For more information about Caterpillar’s privacy practices, please visit the Global Data Privacy Statement. The company negates the use of personal data beyond evaluating suitability for the job role as required by law.

Posting Dates: September 23, 2025 - October 3, 2025

Note: Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.

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