Part Time Technical Support Consultant - iStore Constantia, Cape Town

iStore South Africa; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading Apple retailer in Cape Town seeks Technicians to provide technical support and training to customers. Ideal candidates should have completed Matric and possess an IT qualification (A+/N+). The role involves troubleshooting technical issues and delivering exceptional service to customers. Flexible working options available, with a supportive team environment that values learning and development. Apply today!

Qualifications

• Completed Matric and IT qualification (minimum A+/N+).
• Experience in Helpdesk/1st Line Support.

Responsibilities

• Provide technical support to iStore customers through troubleshooting, resolving technical issues and software support.
• Provide training and assistance to iStore customers when required, delivering exceptional and professional quality support service.

Skills

Technical support

Problem-solving

Training and assistance

Education

IT qualification (minimum A+/N+)

Completed Matric

Job description

Overview

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

We are looking for Technicians to join our team in a flexible capacity with working either 4 or 5 days a week.

Our iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.

Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

Responsibilities

• Provide technical support to iStore customers through troubleshooting, resolving technical issues and software support.
• Provide training and assistance to iStore customers when required, delivering exceptional and professional quality support service.

Requirements

• Completed Matric and IT qualification (minimum A+/N+).
• Experience in Helpdesk/1st Line Support.

What we're looking for

• Tenacity, demonstrating enthusiasm and urgency, and striving for excellence when it comes to achieving results and dealing with challenges.
• Conflict management, managing complexity, disagreement, and conflict effectively and smoothly.
• Situational awareness, understanding the situation, demonstrating the right attitude, and taking timely action.
• Learning and development, open, motivated, and proactively seek learning and development opportunities.

Apply today!