Outbound Sales Agent

Sanlam; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial services group is looking for a dedicated representative to manage outbound client communications regarding outstanding payments. The ideal candidate will have 3-5 years of experience in a sales setting, possess a Grade 12 qualification, and have an RE5 Certificate. Responsibilities include providing clients with information about products and ensuring accurate data recording. A commitment to serving both internal and external customers is essential in a supportive and innovative work environment.

Qualifications

• Must have more than 3-5 years of experience in a sales environment.
• Grade 12/Standard 10/NQF 4 qualification is required.
• RE5 Certificate is mandatory.

Responsibilities

• Contact clients according to specified campaigns to query outstanding payments.
• Provide customers with essential information regarding products and services.
• Ensure accuracy in data recording.

Skills

Outbound Tele-Sales

Service inbound client queries

Administration and processing

Quality, Compliance and Accreditation

Education

Grade 12 / Standard 10 / NQF 4

RE5 Certificate

Fully FAIS Accredited

Job description

Who are we?

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it’s inspired by humans by you. Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things. We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way. Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

What will you do?

Responsible for contacting clients according to specified campaigns and scripts to query outstanding payments and escalating to the next level of collection if required. May provide customers with essential information regarding products and services. Predictive dialling may be used when contacting the client. Provides quality service to external and internal customers by ensuring accuracy in recording of data.

Minimum Qualification

• Grade 12 / Standard 10 / NQF 4
• RE5 Certificate
• Fully FAIS Accredited (As per Dofa date)

Minimum Experience

• Experience of more than 3-5 years in a sales environment

Knowledge and Skills

• Undertake Outbound Tele-Sales
• Service inbound client queries, requests
• Administration and processing
• Quality, Compliance and Accreditation

Personal Attributes

• Communicates effectively - Contributing dependently
• Situational adaptability - Contributing dependently
• Action orientated - Contributing dependently
• Persuades - Contributing dependently

Core Competencies

• Being resilient - Contributing dependently
• Collaborates - Contributing dependently
• Cultivates innovation - Contributing dependently
• Customer focus - Contributing independently
• Drives results - Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.