OSM Team Lead

Creative Leadership Solutions; Pretoria; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading educational solutions company in South Africa seeks an experienced OSM Specialist to oversee the daily operations of the OSM team. You will ensure targets are met, provide leadership, and foster a positive environment. Candidates should have a National Senior Certificate, 3 years of relevant experience, and proficiency in Afrikaans and English. Excellent communication and technical skills are essential. The role offers competitive remuneration based on market rates.

Qualifications

• 3 years of relevant experience.
• Experience in Data Capturing and Client Engagement.
• Management experience in Per Hand School Setups.

Responsibilities

• Oversee daily operations of the OSM team and ensure targets are met.
• Monitor team performance and implement strategies for improvement.
• Provide ongoing product support and troubleshoot as needed.

Skills

Proficient in d6 systems and related modules (Plus and Smart Systems)

Remote technical support and troubleshooting

Strong attention to detail

Clear and professional communication (written and verbal)

MS Office Suite

Google Suite

Proficiency in Afrikaans and English

Education

National Senior Certificate

Job description

Vacancy : OSM Specialist

We are seeking an experienced OSM Team Lead to join our team. The ideal candidate will be responsible for overseeing the daily operations of the OSM team, ensuring targets are met, and providing leadership and guidance to team members. Duties include monitoring performance, implementing strategies for improvement, and fostering a positive team environment. If you have previous experience in a similar role, excellent communication skills, and a passion for driving team success, we would love to hear from you.

REQUIREMENTS

Minimum education (essential) :

• National Senior Certificate

Minimum applicable experience (years) :

• 3 years

Required nature of experience :

• Data Capturing
• Client Engagement
• Administration
• Experience in managing Per Hand School Setups

Skills and Knowledge (essential) :

• Proficient in d6 systems and related modules (Plus and Smart Systems)
• Remote technical support and troubleshooting
• Strong attention to detail and analytical skills
• Clear and professional communication (written and verbal)
• Computer Skills :
• MS Office Suite
• Google Suite
• Other :
• Based in Gauteng
• Own transport and license
• Proficiency in Afrikaans and English

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES

Product Implementation & Accuracy (50%)

• Execute product-specific Setups accurately.
• Provide ongoing product support and troubleshooting
• Verify data integrity and confirm compliance with school requirements.

Client Support & Engagement (20%)

• Attend client meetings with OSM Team Lead or Functional Owner.
• Provide solutions within scope.
• Respond to client queries on relevant platforms in a timely and professional manner

Training & Knowledge Sharing (5%)

• Assist in internal team upskilling by providing module icon training.

Process Improvement & Initiative (10%)

• Identify recurring issues and propose process improvements for product setup, workflow, or client communication.
• Maintain and update internal manuals and guides.

System Monitoring & Reporting (10%)

• Regularly monitor assigned systems for issues, report anomalies, and maintain accurate escalation on changes and client feedback

Collaboration & Teamwork (5%)

• Actively collaborate with Team Lead, Functional, and other specialists to ensure smooth project delivery and knowledge transfer.

Remuneration Offered

• Market related