Order To Cash Clerk

Fidelity Services Group; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A financial services company in South Africa is seeking an Order to Cash Clerk responsible for managing end-to-end invoicing, payment collection, and record-keeping. This role is crucial for maintaining cash flow and ensuring customer satisfaction. Ideal candidates will possess a high school diploma with preference for finance-related qualifications, at least 3 years of relevant experience, and proficiency in ERP systems like SAP. Strong customer service skills and attention to detail are essential.

Qualifications

• 3+ years of experience in Accounts Receivable/Credit Control.
• Strong knowledge of ERP systems and financial reporting tools.
• Proven track record managing Commercial, Listed, and Multi-national clientele.

Responsibilities

• Manage end-to-end invoicing, payment collection, and record-keeping.
• Generate and send invoices in accordance with agreed terms.
• Monitor outstanding receivables and follow up on overdue payments.
• Respond to customer inquiries regarding invoices and order status.
• Prepare reports on receivables, collections, and order status.

Skills

Analytical thinking and problem-solving

Excellent communication

Customer service abilities

Strong attention to detail

Organizational skills

Ability to work under pressure

Willingness to learn

Education

High school diploma

Certificate/degree in Finance, Accounting, or Business

Tools

ERP systems (e.g., SAP, Pulse)

Microsoft Excel

Job description

The Order to Cash (O2C) Clerk is responsible for managing the end-to-end process of timely invoicing, payment collection, and accurate record-keeping. This role plays a critical part in maintaining healthy cash flow and customer satisfaction.

Key Responsibilities

Order Management
Verify pricing, discounts, and terms of sale.
Ensure all necessary documentation is available and attached as supporting documentation on the ERP system.

Invoicing & Billing
Generate and send invoices to customers in accordance with agreed terms.
Ensure compliance with tax regulations and company policies.

Accounts Receivable
Monitor outstanding receivables and follow up on overdue payments.
Apply payments to customer accounts and reconcile discrepancies.
Maintain accurate aging reports and elevate issues as needed.

Customer Service
Respond to customer inquiries regarding invoices, payments, and order status.
Resolve disputes and elevate complex issues to appropriate departments.
Customer Account Management
Maintain accurate and up-to-date customer records, including any contractual amendments (e.g., site cancellations, additions and price changes).

Reporting & Compliance
Prepare regular reports on receivables, collections, and order status.
Ensure compliance with internal controls and audit requirements.

Qualifications

• High school diploma or equivalent; a certificate/degree in Finance, Accounting, or Business will be preferred.
• 3+ years of experience in Accounts Receivable/Credit Control.
• Strong knowledge of ERP systems (e.g., SAP, Pulse) and financial reporting tools (e.g., Microsoft Excel).
• Proven track record in managing Commercial, Listed, and Multi-national clientele.

Key Skills

• Analytical thinking and problem-solving
• Excellent communication and customer service abilities.
• Strong attention to detail and organizational skills
• Ability to work under pressure and meet deadlines
• Willingness to learn and adapt to new systems and processes.