Operations & Technical Coordinator

TSU International; Stellenbosch; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A Technical Solutions Company is seeking an Operations & Technical Coordinator to oversee operational workflows, ensuring service delivery and financial accuracy. The candidate should be detail-oriented, possess advanced proficiency in MS Office, and demonstrate problem-solving abilities. A minimum of 5 years' experience in operations coordination is required. This full-time position is based in Stellenbosch, with a strong focus on managing high-pressure situations and maintaining quality standards.

Qualifications

• 5+ years in operations coordination or service delivery roles in a technical environment.
• Excellent written and verbal communication skills.
• Ability to manage high-pressure work environments.

Responsibilities

• Own the full operational workflow from quote acceptance to job completion.
• Monitor job progress and SLA adherence.
• Compile high-level operational and financial reports.

Skills

Advanced proficiency in MS Outlook, Excel, Word

Strong experience in scheduling

Workflow management

Invoicing and quoting

Attention to detail

Strong problem-solving abilities

Education

Minimum Grade 12 or equivalent qualification

Job description

Job Title: Operations & Technical Coordinator (Security Services)
Department: Technical Operations
Reports To: Operations Manager & Managing Director
Employment Type: Full-time, Permanent

The Operations & Technical Coordinator is the operational control centre of TSU Technical Solutions. This role is accountable for translating sales, service requests and contracts into executed work — ensuring that technicians, suppliers, vehicles, clients and internal stakeholders are coordinated with precision, professionalism and urgency.

This is a mission‑critical position responsible for operational continuity, service delivery excellence, financial accuracy, risk mitigation, workflow optimization and executive‑level reporting. The incumbent operates under sustained pressure, manages high volumes of work‑in‑progress, and serves as a direct operational extension of the Operations Manager and Managing Director.

The role is suited to a highly structured, resilient, detail‑driven professional with exceptional communication skills, commercial awareness and strong operational judgement.

1. CORE ACCOUNTABILITIES

1.1 Operations Control & Service Delivery

• Own the full operational workflow from quote acceptance to job completion and client sign‑off.
• Schedule, coordinate and optimise technician deployments across reactive service, installations, SLAs and projects.
• Monitor job progress, SLA adherence, escalations and exceptions.
• Ensure service delivery meets contractual, regulatory and quality standards.

1.2 Financial Administration & Commercial Accuracy

• Draft and process quotes, invoices, credit notes and job costings with absolute accuracy.
• Ensure supplier pricing, margins, labour rates and billing structures align with management policy.
• Track work‑in‑progress (WIP), unbilled jobs, SLA cycles and revenue leakage risks.

1.3 Procurement, Supplier & Stock Coordination

• Place and track supplier orders across multiple vendors.
• Manage lead times, shortages, substitutions and backorders.
• Liaise with procurement, stores and technicians to ensure materials availability.

1.4 Logistics, Fleet & Resource Management

• Coordinate vehicles, fuel usage, route planning, asset utilisation and compliance.
• Monitor vehicle condition, service intervals, tracking and driver conduct.

1.5 Executive Support & Reporting

• Act as operational assistant to the Managing Director.
• Compile high‑level operational, financial, performance and risk reports.
• Prepare documentation for board meetings, audits, tenders and compliance reviews.

1.6 Stakeholder Communication & Relationship Management

• Serve as the central liaison between clients, technicians, suppliers, insurers, estates and internal departments.
• Manage high‑pressure escalations, complaints and sensitive operational incidents.
• Ensure professional written and verbal communication at all levels.

1.7 Process Improvement & Operational Risk Management

• Identify workflow inefficiencies, operational bottlenecks and risk exposures.
• Contribute to SOP refinement, systems optimisation and service delivery improvements.
• Support ISO‑aligned governance and King IV operational accountability principles.

2. REQUIRED COMPETENCIES & SKILLS

Technical & Professional

• Advanced proficiency in MS Outlook, Excel, Word (non‑negotiable).
• Strong experience in scheduling, workflow management, invoicing and quoting.
• High‑level written reporting capability.
• Solid commercial acumen and numeric accuracy.
• Strong planning, coordination and project execution skills.

Behavioural & Leadership

• Exceptional attention to detail under pressure.
• Calm, decisive, solution‑driven and emotionally resilient.
• Strong boundary‑setting and escalation judgement.
• Highly ethical, trustworthy and confidential.
• Naturally structured, organised and process‑driven.

3. EXPERIENCE & QUALIFICATIONS

Minimum requirements:

• Advanced proficiency in MS Outlook, Excel, Word (non‑negotiable).
• Excellent written and verbal communication skills.
• Strong problem‑solving abilities and attention to detail.
• Ability to handle a high‑pressure work environment.
• Experience in project management and logistics.
• Ability to work independently and as part of a team.
• Candidate must reside in the areas of Strand, Somerset‑West or Stellenbosch.
• Candidates must have their own transport.
• Minimum Grade 12 or equivalent qualification.
• Minimum of 5+ years in operations coordination, project coordination or service delivery roles within a technical environment.

• Experience in project management, logistics, scheduling workflow management, invoicing and quoting.
• Solid commercial acumen and numeric accuracy.

• Strong planning, coordination and project execution skills.
• High‑level written, typing, verbal and reporting skills.
• Attention to detail and accuracy.
• Discretion and judgement.

Remuneration to be discussed