Operations Team Lead

Lesley Snyman and associates CC; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A cleaning services firm in Johannesburg is looking for a supervisor to manage mobile cleaning teams. Responsibilities include overseeing daily operations, ensuring compliance with service agreements, and coordinating route logistics. Ideal candidates will have 3-5 years of experience in cleaning operations, a strong understanding of hygiene standards, and a valid driver’s license. This role requires effective leadership and client management skills.

Qualifications

• Minimum 3-5 years experience in cleaning operations or field team leadership.
• Strong understanding of job cards, SLAs, and route planning.
• Valid Driver's License and own reliable transport.

Responsibilities

• Supervise mobile cleaning teams and daily operations.
• Ensure job cards are completed and SLAs are met.
• Plan and coordinate cleaning schedules and logistics.
• Monitor field performance and service delivery standards.
• Manage operational budgets and address client service issues.

Skills

Cleaning operations knowledge

Team leadership

Route planning

Knowledge of hygiene standards

Client service management

Education

Grade 12 / Matric or similar

Tools

Cleaning machinery

Vehicles for transportation

Job description

Overview

To oversee mobile cleaning teams within the extraction cleaning division, responsible for ensuring job cards and SLAs are completed, managing equipment and vehicle readiness, and planning daily routes to meet client service requirements.

Minimum Requirements and Qualifications

• Grade 12 / Matric or similar
• 3-5 years' experience in cleaning operations, hygiene services, or field team leadership
• Strong knowledge of job cards, route planning, SLAs, and equipment oversight
• Awareness of SANS 1853 and relevant hygiene standards and regulations
• Valid Driver's License and own reliable transport

Key Performance Areas

• Supervise mobile cleaning teams and daily operations across client sites
• Ensure job cards are completed and SLAs are met
• Plan and coordinate cleaning schedules and route logistics
• Maintain cleaning machinery, equipment, and vehicles
• Monitor field performance and service delivery standards
• Manage operational budgets and resource allocation
• Handle client service issues and ensure satisfaction
• Maintain staff performance, training, and discipline
• Compile and submit operational reports