Operations Supervisor

Pinnacle; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A logistics firm in Cape Town is looking for an Operations Supervisor to enhance operational efficiency and drive KPI performance. The role involves overseeing collections, ensuring adherence to processes, and managing a team for optimal service delivery. Candidates should possess a Diploma in Supply Chain Management, a proven background in operations, and excellent leadership skills. This position promises a dynamic work environment with significant responsibilities in the field of logistics.

Qualifications

• Minimum 5 years demonstrable experience in an Operations Supervisory position.
• Minimum 5 years practical experience in the Freight / Logistics Industry.
• Valid SA driver's license and own vehicle.

Responsibilities

• Drive Operational KPIs and improve efficiency.
• Manage people and ensure effective roles are executed.
• Oversee collections and ensure service level adherence.

Skills

Leadership skills

People management

Critical thinking

Detail orientation

Adaptability

Proficient MS Office

Freight Management Software

ASANA

Education

Diploma in Supply Chain Management

Job description

Job Purpose

Support the Operational function through continuous and disciplined execution of daily tactical deliverables in line with defined processes & procedures, to achieve optimal service delivery.

Job Function

1. KEY PERFORMANCE AREAS, KEY PERFORMANCE INDICATORS AND STANDARD OPERATING PROCEDURES.

   • Continuously drive Operational KPIs, metrics and targets to maintain and improve operational efficiencies and service delivery.
   • Implement, manage and maintain any new processes / procedures as directed by the COO and /or Operations Manager.
   • Participate in and contribute toward the development, adjustment and execution of operational plans, schedules and standard operating procedures / processes.

2. SUPERVISOR / HUMAN RESOURCES / INDUSTRIAL RELATIONS.

   • Track, manage and support your direct report line incumbents to achieve their daily operational deliverables, including but not limited to: Daily activities and corresponding deliverables by maintaining effective people management practice, ensuring that roles and competencies are effectively and efficiently carried out line with their respective Position Agreement/s.
   • Employee overtime on local distribution vehicles.
   • Manage any / all leave, in line with the Company's comprehensive Leave Policy.
   • Alongside the Operations Manager, measure and evaluate direct report line incumbents through bi‑annual performance reviews.
   • Identify / propose / schedule training (internal and external) to close the skills gap to improve Operations performance and efficiencies, with minimum disruption to the daily Operations function.
   • Assist the Operations Manager with any Industrial Relations processes pertaining to your direct report line employees, as and when required.
   • Ensure timeous communications with the Payroll Division pertaining to overtime, AODs, suspensions et al., as and when required.

3. OPERATIONAL AND ROUTING ACTIVITIES:

   • Monthly management / maintenance of Driver PDPs.
   • Manage 'early morning' collections through pre‑defined SOPs.
   • Oversight of 'collections' execution against set service level agreements and defined policies/procedures.
   • Through increased oversight, ensure no misrouting occurs i.e. all freight to be sent to correct destination.
   • Timeous lodging of any / all 3rd party freight.
   • Oversee and manage the processing of all local vehicle collection freight in line with pre‑defined SOPs.
   • Ensure all freight is fully scanned onto the Depot floor (including 3rd party and linehaul freight) and processed in accordance with defined SOP.
   • Investigate and analyse Morning Shift inefficiencies with a view to recommending / contributing solutions to correct as such.

4. COMPANY FLEET:

   • Actively provide and demonstrate Fleet Management leadership in line with defined policies / procedures and health & safety standards / regulations.
   • Monitor and maintain the wellbeing of all company vehicles to the set standard.
   • Uphold and enforce the Company policies pertaining to PPE and Unforms.

5. LINEHAUL:

   • Successful management and oversight of Linehaul activity, ensuring adherence to / execution of defined SOPs pertaining to: Unloading inbound Linehaul.
   • Loading outbound Linehaul.
   • Scanning of all freight.
   • Balancing and reconciling all manifests and tripsheets.
   • Execute duties within pre‑defined cut‑off deadlines for departures and 3rd party lodging.
   • Placement of tracking units on Linehaul.
   • Careful handling of freight during loading / offloading and sorting processes to prevent / avoid damages / incidents.

6. DEPOT FLOOR:

   • Oversight of morning Depot activity, maintaining execution against set service level agreements and defined policies/procedures.
   • Ensure the Warehouse is kept clean and tidy.

7. HEALTH & SAFETY:

   • Maintain and enforce Health and Safety standards, procedures and compliance for an incident / accident free Operations environment.
   • Immediately report any Health and Safety challenges to the Operations Manager for corrective action.
   • Immediately report any Injury on Duty to the Operations Manager and further assist with completion of any Worker's Compensation documents in line with statutory requirements.

8. INCIDENTS / ACCIDENTS:

   • Report all Fleet and Depot incidents / accidents to the Operations Manager.
   • Investigate, as assigned to you, any / all incidents and accidents.
   • Through the process of investigation, methodically identify root causes of operational challenges / incidents / accidents and report to the Operations Manager.
   • Further assist in implementing corrective action and contribute ideas to minimise / eliminate repeat incidents / accidents.

9. DUTY OF CARE:

   • Protect and maintain the wellbeing of company assets and resources.
   • Protect and maintain the wellbeing of all freight.
   • Execute preventative measures to limit / avoid incidents and damages through the following practices: Instilling and / or elevating awareness. Continuous guidance and training. Provide appropriate tools and equipment. Investigate and analyse unplanned / unforeseen events to identify root cause. In line with defined SOPs, record, report and communicate any incidents / damages to the Operations Manager.

10. COMMUNICATIONS:

    • Continuously monitor and update Hatch Groups. Implement necessary action where required.
    • Ensure all Pre‑Alerts / ICU's are executed accordingly.
    • Attend / Arrange and participate in regular meetings with key internal stakeholders, as and when required, to align defined strategic goals with operational capabilities.
    • Participate in collaborative cross‑functional team activities to share best practice, drive technical excellence and enhance sustainable customer service levels.

11. OTHER:

    • Execute any / all Ad Hoc Projects and / or tasks as directed by the COO, Operations Manager or CEO.
    • Participate in any / all training as directed by the Company, and further demonstrate skills obtained as such.
    • Drive all workflow through ASANA.

Minimum Education and Experience Requirements

• Tertiary Qualification in Supply Chain Management – minimum Diploma.
• Minimum 5 years demonstrable experience in an Operations Supervisory position.
• Minimum 5 years practical experience in the Freight / Logistics Industry.
• Strong leadership and people management skills.
• Proactive, critical thinker.
• Detail orientated.
• Structured, methodical and disciplined.
• Adaptable and open‑minded.
• Decisive, resolute and resilient.
• Proficient use of MS office, Freight Management Software, and ASANA.
• Valid SA driver's license and own vehicle.

Supervisor • Cape Town, Western Cape