Operations Supervisor

Cullinan Holdings; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading tourism company in Cape Town is looking for an Operations Manager who will oversee daily operations and ensure quality service delivery. Candidates must have a Grade 12 qualification, with a qualification in Tourism preferred. The role requires strong negotiation skills, operational knowledge, and the ability to handle multiple tasks under pressure. Join a dynamic team dedicated to excellence in the tourism industry.

Qualifications

• Minimum 3-5 years of inbound tourism operations experience required.
• Ability to handle multiple deadlines and work under pressure.
• Tech-savvy with experience in operational tools.

Responsibilities

• Oversee daily operations of divisions.
• Ensure quality and efficiency in bookings.
• Monitor operations and identify risks.

Skills

Strong geographical knowledge

Negotiation skills

Leadership

Attention to detail

Operational excellence

Education

Grade 12 qualification

Qualification in Tourism

Tools

Booking systems

Job description

Key Responsibilities

• Oversee the day-to-day operations of the divisions
• Drive operational excellence, ensuring quality, accuracy and efficiency in all bookings
• Ensure that all services - transport, activities, accommodation, and guides - are confirmed, accurate, and delivered to standard
• Monitor daily operations and proactively identify risks and operational gaps
• Handle escalations from customers or consultants and resolve challenges with professionalism and urgency.
• Oversee supplier logistics, allocations, and last-minute changes
• Ensure costing accuracy, adherence to operational procedures, and deadline compliance
• Analyse operational breakdowns and implement corrective actions to prevent recurrence
• Oversee documentation: vouchers, travel packs, final itineraries
• Conduct quality checks on consultants work and ensure operational readiness
• Support in guest emergencies and unexpected disruptions
• Collaborate with Finance and Sales to ensure smooth handover, billing, and reconciliation
• Assist with training, team coordination, and implementing operational standards and system improvements
• Establish and maintain long-term relationships with customers, suppliers, and partners

Qualifications

• Grade 12 qualification. A qualification in Tourism will be highly advantageous.
• Solid inbound tourism operations experience (3 - 5 years minimum)
• Strong geographical, logistical, and travel product knowledge across Southern and Eastern Africa.
• Cool-headed leadership and the ability to work well under pressure
• A high attention to detail and accuracy
• Strong negotiation and supplier management skills
• Ability to handle multiple deadlines and moving parts without losing control
• Strong numerical skills and logical thinking
• Tech-savy, with a good understanding and experience working with booking systems and operational tools