Operations Specialist

Ignition Group; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic technology firm in Durban seeks a Junior Operations Specialist to drive the fulfilment performance of the team. This role includes extracting sales reports, managing orders, and ensuring timely resolutions. Candidates should possess 3-5 years of experience in account management or client services, with exceptional analytical and communication skills. This is a full-time permanent position with market-related salary. A proactive attitude and ability to manage multiple priorities in a fast-paced environment are essential.

Qualifications

• Minimum of 3-5 years of experience in account management or client services.
• Exceptional communication skills to present ideas and performance insights.
• Strong analytical abilities to interpret performance data.

Responsibilities

• Extract sales reports to identify reworks needed.
• Follow up on orders at the Courier Hub.
• Ensure timely resolution of cases by distributing them to relevant Tls.

Skills

Account management

Client services

Analytical abilities

Verbal and written communication

Problem-solving

Job description

Overview

We are seeking a dynamic and results-driven Operations Specialist to join our dynamic team. This person will be responsible for driving the fulfilment performance of our team.

Key Responsibilities

• Extracting of sales reports - which will determine what needs to be reworked. (By resell or rectify)
• QC Approved - Orders on Beam which mandates was rejected over SLA removed off the system and credit score expired.
• QC Rejected - Orders on CAdvance. Rejected due to over SLA credit score expired and duplicated.
• Orders at the Courier Hub (Courier Consigned Arrived at Hub Out on Delivery Failed Delivery) - follow up with relevant stakeholders.
• Increase credit limit for Upgrades and Vas.
• Validation of clients from Blu Portal to prevent fraud.
• Distributing cases to relevant Tls ensuring cases are resolved in a timely manner.
• Ensuring manager is informed daily concerning challenges.

Qualifications & Skills

• Minimum of 3-5 years of experience in account management client services or a similar role.
• Strong understanding of processes including customer service technical support back‑office operations or related services.
• Exceptional verbal and written communication skills with the ability to clearly present ideas, strategies and performance insights to clients and internal stakeholders.
• Proven track record of building and maintaining strong trust‑based relationships with clients and internal teams with a client‑first mindset.
• Strong analytical abilities to interpret performance data, identify trends and develop actionable insights that improve client outcomes.
• Excellent problem‑solving skills with a proactive and solution‑oriented approach to overcoming challenges.
• Ability to effectively manage multiple accounts and priorities in a fast‑paced environment ensuring client needs are met without compromise.

Job Details

Work Level: Junior

Job Type: Permanent

Salary: Market Related

EE Position: No

Location: Durban

Required Experience: Junior IC

Key Skills: Financial Services, Information Technology, Cost Control, Corporate Risk Management, Law

Employment Type: Full-Time

Experience: years

Vacancy: 1