Operations Specialist

Bolt; Cape Town; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading tech company in Cape Town is seeking an Operations Specialist to drive strategy and marketplace health. The successful candidate will re-engage lost revenue, improve fleet car engagement, and collaborate with various teams. The role requires 3+ years in Operations or relevant sectors, strong analytical skills, and a customer-oriented mindset. This position offers a hybrid working model and the chance to make a significant impact in the mobility industry.

Benefits

Competitive salary and stock options

Wellness perks

Flexible working environment

Qualifications

• 3+ years of experience in Operations, Startups, or Strategy Consulting.
• Ability to communicate excellently in English.
• Strong analytical skills with a data-driven mindset.

Responsibilities

• Re-engage lost revenue by reactivating fleet cars.
• Improve engagement of active fleet cars through analysis.
• Collaborate with HQ teams to engage and grow fleets.

Skills

Operations experience

Strong collaboration skills

Excellent communication skills in English

Analytical mindset

Excel/Google Sheets proficiency

Creative problem-solving

Customer orientation

Job description

Operations Specialist

The Operations team at Bolt is fully responsible for strategy, marketplace health, and overall growth in Cape Town, South Africa. To further build on our success, we are seeking a data‑driven and passionate individual with a get‑it‑done attitude to help us transform the mobility industry in the region. Location: Cape Town, South Africa.

Main tasks and responsibilities:

• Re‑engage lost revenue by reactivating existing fleet cars
• Improve engagement of active fleet cars by analysing key performance metrics and meeting fleet owners to gather insights and drive improvements
• Develop and execute strategies to strengthen Bolt’s Fleet value proposition
• Collaborate with HQ teams such as Central Operations, Product, Legal, Campaigns, and Marketing to retain, engage, and grow fleets
• Capture fleet feedback on supply blockers and partner with teams to remove them
• Identify and source new fleet partners not yet operating on Bolt
• Track the incremental business impact of fleet-focused initiatives
• Host regular roundtable discussions and training sessions for fleet partners on Bolt’s fleet portal

About you:

• You have 3+ years of experience in Operations, Startups, Strategy Consulting or other relevant organisations
• You are a strong collaborator with excellent communication skills in English
• You are highly analytical and have a data‑driven mindset with excellent Excel/Google Sheets skills, yet are not afraid to get your hands dirty if needed
• You have a strong motivation to solve problems creatively and efficiently
• You thrive in a fast‑paced environment
• You are customer‑oriented and will strive to strengthen our value proposition to ensure supply growth

Experience is great, but what we look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

Apply now and join us to make cities for people, not cars.

Become part of our Business Operations team

*Some perks may differ depending on your location.

Why you’ll love it here:

Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms.

Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 500+ cities across 45 countries. Work in fast‑moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities.

Get a rewarding salary and stock option package that lets you focus on doing your best work. Enjoy the flexibility of working in a hybrid mode. Take care of your physical and mental health with our wellness perks. Be part of an international and diverse team, in which we ensure a cooperative work environment.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!