Operations Manager Tourism

RecruitMyMom; Noordhoek; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A luxury touring company is seeking an Operations Manager to oversee and ensure the seamless functioning of tour operations. This role involves managing a dynamic team, ensuring equipment readiness, and supervising guiding staff. The ideal candidate is detail-oriented and a strong leader, capable of maintaining high standards. A permanent full-time position is available, requiring in-office presence Monday to Friday, with occasional weekend work, offering a market-related salary.

Qualifications

• In-depth knowledge of Cape Town and its surroundings.
• Highly computer literate with strong administrative skills.
• Exceptional organisational and multitasking abilities.

Responsibilities

• Oversee and manage the Store Manager and assistants.
• Ensure all touring equipment is in perfect condition.
• Track vehicle services and maintenance.

Skills

Organisational skills

Leadership

Multitasking

Problem-solving

Time management

Financial management

Project management

Communication

Job description

Noordhoek, South Africa | Posted on 09/01/2026

A luxury touring company requires a highly organised and dynamic Operations Manager to ensure seamless tour operations. This role is similar to a luxury lodge management position, requiring oversight of multiple moving parts, including managing operations staff, freelance guides, fleet vehicles, and an on‑site event space. The ideal candidate will be a strong leader, detail‑oriented, and capable of maintaining the highest standards of service and efficiency. Permanent, full‑time hours Monday to Friday in‑office, market‑related salary. Occasional requirement to work on a weekend if the business requires.

Responsibilities

Operations Management

• Oversee and manage the Store Manager and assistants to ensure the store is fully stocked, all equipment is tour‑ready, and operations run seamlessly.
• Ensure HQ is always guest‑ready and maintained to the highest standards.
• Continuously improve and implement operational systems and processes for efficiency.

Storeroom & Equipment Management

• Ensure all touring equipment is in perfect condition and meets company standards.
• Oversee store organisation, cleanliness, and inventory management.
• Maintain fully packed gourmet pantries ready for last‑minute tours.
• Coordinate equipment repairs and procurement with final approval from senior management.
• Build and maintain strong relationships with suppliers while sourcing new onboard offerings.
• Conduct monthly stock takes with the Store Manager and submit reports by month‑end.

Fleet Management

• Track vehicle services, licenses, and maintenance, ensuring all company vehicles are always tour‑ready.
• Ensure the Store Manager handles vehicle servicing and bookings on time.

Guide Management

• Oversee the Guide Logistics Coordinator.
• Work closely with the Guide Manager to support and develop guides, ensuring they are well‑trained, happy, and continuously improving their skills.
• Manage guide recruitment, onboarding, and scheduling to ensure the core team has guides allocated six months in advance.
• Organise one group training session per quarter and four guide check‑ins per month.
• Ensure guides have appropriate and well‑maintained uniforms.

Event Management

• Coordinate and oversee logistics for Beach Club setups and small onsite events.
• Manage the preparation and execution of client and in‑house events at the event space.
• Plan and oversee onsite marketing events, ensuring a flawless execution that elevates brand presence.

Meetings & Reporting

• Conduct weekly one‑on‑one meetings with the Store Manager to review workload and tour readiness.
• Hold weekly check‑ins with the Founder to report on operational matters and updates to ensure all guides and vehicles are correctly allocated for tours.

Requirements

Qualifications:

• In-depth knowledge of Cape Town and its surrounds.
• Highly computer literate with strong administrative skills.
• Exceptional organisational and multitasking abilities.
• Dependable, diligent, and detail‑oriented.
• Strong problem‑solving skills, adaptability, and ability to perform under pressure.
• Excellent leadership and interpersonal skills.
• Effective time management and scheduling abilities.
• Experience in budgeting, forecasting, and financial management.
• Strong project management skills with a track record of implementing systems and processes.
• Confident decision‑maker with the ability to stand by well‑considered choices.
• Team player with a collaborative mindset.
• Willingness to get involved in all aspects of operations when needed.

Who you are:

• Professional and sophisticated with a keen eye for detail.
• Thrive under pressure and take pride in problem‑solving.
• A natural relationship builder with strong communication skills.
• Open‑minded, intuitive, and highly self‑motivated.
• Passionate about the travel and tourism industry, always seeking ways to enhance guest experiences.
• Flexible in approach to working hours, systems, and responsibilities.
• Quick learner, adaptable, and committed to making a difference.