Operations Manager - Intimate Apparel/E-commerce | Durban

Salesworx; Kloof; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic lingerie retail brand is seeking an experienced Operations Manager in Kloof, South Africa. This hands-on leader will ensure efficient day-to-day operations across multiple studio locations, focusing on supply chain logistics, inventory control, and exceptional customer service. The ideal candidate has over 5 years of experience in retail operations or e-commerce, and is passionate about driving excellence in a purpose-driven environment.

Benefits

Market related salary

Qualifications

• 5+ years’ experience in retail operations, supply chain, or e‑commerce.
• Experience leading or supporting a customer service team.
• Strong understanding of order fulfilment processes and quality control.

Responsibilities

• Manage imports from the UK and courier relationships.
• Oversee inventory reconciliation across multiple studio locations.
• Support the customer service team in resolving client queries.
• Manage fulfilment flow and ensure timely delivery.

Skills

Operations Management Experience

Supply Chain & Logistics Management

Inventory & Systems Management

Customer Service Oversight

Fulfilment & Dispatch Supervision

Data & Analytical Ability

Tools

Cin7 Core

Shopify

Job description

Salesworx is proud to partner with Liza Clifford Professional Bra Fitting Studios in the search for a dynamic and experienced Operations Manager.

This is an exciting opportunity to join a well-established, customer-focused brand that has redefined the lingerie retail experience in South Africa. We’re looking for a hands‑on leader with strong operational, people management, and retail/e‑commerce experience to ensure smooth day‑to‑day operations across multiple studio locations.

If you’re passionate about creating exceptional client experiences, driving efficiency, and leading motivated teams within a purpose‑driven brand — we’d love to hear from you!

The Role

You’ll be the heartbeat of our day‑to‑day operations, ensuring that every studio, every order, and every customer experience runs seamlessly — from stock arriving in the UK to a client unwrapping her beautifully packed bra in Bloemfontein.

Your key areas of focus will be:

• Supply Chain & Logistics (30%)
  Manage imports from the UK, courier relationships, and inter‑studio transfers to keep stock moving efficiently.
• Inventory & Stock Control (25%)
  Oversee accurate inventory in Cin7 Core, reconciling with Shopify and studio sales to maintain healthy stock levels and reorder points.
• Customer Service Management (25%)
  Support our “Courage Consultants” and virtual team in resolving client queries with empathy and efficiency, maintaining our gold‑standard service reputation.
• Fulfilment & Dispatch (20%)
  Manage fulfilment flow, accuracy, and timeliness — ensuring every parcel is packed beautifully and delivered on time.

Requirements

Core Experience & Skills

• Operations Management Experience
  • Proven track record managing day‑to‑day operations across multiple locations (preferably retail or e‑commerce).
  • Strong organisational and process management skills.
• Supply Chain & Logistics Management
  • Experience coordinating imports, courier relationships, and distribution logistics.
  • Understanding of end‑to‑end supply chain — from supplier to customer delivery.
• Inventory & Systems Management
  • Hands‑on experience with inventory control systems such as Cin7 Core, Shopify, or similar ERP/e‑commerce tools.
  • Able to reconcile stock, track movement, and maintain accurate data.
• Customer Service Oversight
  • Experience leading or supporting a customer service team.
  • Ability to resolve client queries efficiently while maintaining high service standards.
• Fulfilment & Dispatch Supervision
  • Strong understanding of order fulfilment processes, quality control, and delivery performance metrics.
• Data & Analytical Ability
  • Comfortable working with performance metrics (delivery rates, inventory turnover, accuracy percentages, etc.).
  • Able to interpret reports and drive continuous improvement.

Personality & Leadership Attributes

• Highly organised, structured, and detail‑oriented.
• Calm under pressure, adaptable, and solutions‑driven.
• Strong communicator who can manage, motivate, and align cross‑functional teams.
• Customer‑centric mindset — understands that operations excellence drives brand experience.
• Values‑driven, aligned with the brand’s mission to empower women and deliver excellence with heart.

Desirable Background

• 5+ years’ experience in retail operations, supply chain, or e‑commerce.
• Exposure to both physical retail and online store environments.
• Prior experience in a fast‑scaling SME or brand with multiple outlets a strong plus.
• A natural organiser who thrives on efficiency and structure.
• Experienced in inventory systems (Cin7, Shopify, or similar).
• Skilled at managing teams across multiple locations.
• Confident analysing reports and turning data into action.
• Calm under pressure, proactive, and solutions‑driven.
• Passionate about customer service, brand excellence, and empowering women.

Benefits

Market related salary.