Operations Manager

Excellerate; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading facilities management firm in South Africa is seeking an Operations Manager to oversee day-to-day operations. In this role, you will ensure efficient service delivery, maintain health and safety standards, and manage client relationships. Ideal candidates will possess a tertiary qualification in relevant fields, along with 3-5 years of facilities management experience. This position requires excellent communication skills, strategic planning abilities, and a strong focus on client satisfaction.

Qualifications

• Minimum 3-5 years’ experience in facilities management or operations management, preferably in multi-site environments.
• Strong knowledge of building systems (HVAC, electrical, plumbing, security, cleaning, and maintenance).
• Proven experience managing budgets, contracts, and client relationships.

Responsibilities

• Oversee the day-to-day operations of the facilities management business.
• Ensure efficient delivery of services, health, safety, and quality standards.
• Establish and maintain relationships with tenants and service contractors.

Skills

Leadership and team management

Excellent communication and interpersonal skills

Financial acumen and budget management

Customer-focused with high attention to detail

Proficient in FM software and Microsoft Office Suite

Education

Tertiary qualification in Building/Facilities Management, Engineering, Business Administration, or related field

Tools

FM software

Microsoft Office Suite

Job description

Who we are

We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management. We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.

Why choose us

Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.

About the role

The Operations Manager is responsible for overseeing the day-to-day operations of the facilities management business as predetermined by the Senior Operations Manager, ensuring efficient delivery of services, adherence to health, safety, and quality standards, and maintaining high levels of client satisfaction. This role requires strategic planning, team leadership, and operational oversight across the sites and services by managing the delivery of an integrated Facilities Management solution to the client in line with the Service Level Agreement (SLA). Establish and maintain mutually beneficial relationships with tenants and service contractors; assist in co‑ordinate repairs, revamps and tenant installations; carry out inspections and general building maintenance.

What you will bring

• Tertiary qualification in Building/Facilities Management, Engineering, Business Administration, or related field.
• Minimum 3‑5 years’ experience in facilities management or operations management, preferably in multi‑site environments.
• Strong knowledge of building systems (HVAC, electrical, plumbing, security, cleaning, and maintenance).
• Proven experience managing budgets, contracts, and client relationships.
• Familiarity with health, safety, and environmental regulations.

Additional demonstrable requirements

• Leadership and team management
• Excellent communication and interpersonal skills
• Strategic planning and problem‑solving
• Financial acumen and budget management
• Strong organizational and project management skills
• Customer‑focused with high attention to detail
• Proficient in FM software and Microsoft Office Suite

Working Conditions

• Office‑based
• May require occasional extended hours or weekend work depending on operational need.

What will you be doing

Operational Management

• Assist in cost effective management of all soft services.
• Manage and execute emergency and day‑to‑day maintenance items.
• Manage all soft services like cleaning, security, landscaping and all related services.
• Housekeeping inspections in accordance with inspection program.
• Monitoring of adherence to house rules and reporting transgression of user clauses to Portfolio Manager for discussion with tenants.
• Implementation & Monitoring of statutory requirements.
• Reporting and processing of onsite incidents for possible Public Liability and Property Damage Claims
• Energy Management (including meter readings) & Municipal Accounts (including electrical recoveries).
• Issue parking access permits & regular auditing of access permits.
• Client Relationship Management
• Monthly reporting

Team Leadership & Development

• Performance Management.
• Training & Development of staff (where applicable)

Financial & Resource Management

• Budgeting and Expense Control.
• Input on annual expense budget.
• Input on monthly, quarterly finance and repair forecasts.
• Manage & Create purchase orders on system

Compliance, Health & Safety

• Identify operational risks and measures to rectify same.
• Implementation and coordination of emergency plans including evacuation drills

CBRE Excellerate is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.