Operations Manager

Hire Resolve; South Africa; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading cable company is urgently seeking an experienced Operations Manager to oversee customer satisfaction, manage staff, and ensure operational efficiency. The ideal candidate must possess a Degree/BTech in Mechanical Engineering or Business Management and have at least 5 years in a similar role. Strong operational skills and a background in hospitality are advantageous. This full-time position offers an opportunity to lead in a challenging environment while adhering to company standards.

Qualifications

• 5 years of experience in a similar position.
• Strong operations and technical skills.
• Hospitality experience will be an added advantage.

Responsibilities

• Report and act on customer complaints or compliments.
• Ensure high accuracy in sales.
• Motivate and train staff according to business needs.
• Oversight of revenue collections and operational equipment.
• Maintain safety protocols for cableway operations.

Skills

Operations and Technical skills

Customer service

Leadership

Computer skills (incl. Microsoft)

Education

Degree/BTech in Mechanical Engineering or Business Management

Job description

Job description

Overview

A leading cable company situated in the North West is urgently seeking the expertise of an experienced Operations Manager to join their team.

The successful incumbent for this position will be responsible for:

Customer Satisfaction

• To report and where possible act for any customer or client’s complaint or compliments.
• Have sound, hands‑on experience in the technical field such as electrical work, fitting and turning, plumbing and overall insight/experience in hospitality property management systems.
• Strive for the achievement of total customer satisfaction by ensuring that every customer is given polite, friendly, and personal service.

Duties and Quality of Work

• To stand in for General Manager when required to do so in his absence.
• To ensure that the highest level of accuracy is achieved in the sales.
• To ensure that the required levels of operating equipment and stationery are always maintained.
• To oversee revenue collections, ordering of change and to the handling of change to the outlets.
• To ensure that the cableway and all associated systems are being operated in line with safety and procedural protocols at all times.
• To ensure that downtime of the cableway operations is kept to an absolute bare minimum.

People Management

• Ensure that staff are rostered according to the business requirements.
• To motivate staff.
• Ensure training and development of NQs and other beverage‑related training needs are implemented in conjunction with the Training Department
• Ensure enough staff levels.

Communication

• Ensure that regular meetings are held with staff within the Department.
• Set objectives and targets for all staff within the Department.

Cost Control

• Optimise all profitability and efficiency of the unit.
• Achieve the stipulated profit percentage set for the Company while maintaining the quality of standards.
• Initiate and implement actions appropriate to the achievement of the budget.

Company Requirements

• Ensure that all rules, regulations, and directives of the Company are adhered to.
• Conform to Company policies by ensuring that the policies applicable to the unit are implemented and enforced.
• To ensure that all actions carried out by employees are that pertaining to the Basic Conditions of Employment Act and Labour Relations Act.
• Ensure that all staff receive hygiene, health, safety, and fire training to the standard laid down by the Company and that the procedures and policies pertaining thereto are always adhered to.

Key requirements

• Degree/BTech in Mechanical Engineering or Business Management related qualification.
• 5 years of experience in a similar position.
• Strong Operations and Technical skills.
• Hospitality experience will be added advantage.
• Excellent computer skills (incl. Microsoft)

Full Time

You are welcome to contact Rebecca or Nehelene at 021 551 8638

Please note that correspondence will only be conducted with shortlisted candidates for this position. Should you not hear from us within 3 days, please consider your application unsuccessful.