Operations Manager

FNB South Africa; Randburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading financial services provider in Randburg is seeking an Operations Manager to manage operational aspects, drive cost management initiatives, and ensure compliance with governance. The ideal candidate will have a bachelor's degree, at least 5 years of experience in debt review or credit management, and strong stakeholder management skills. Responsibilities include planning and executing campaigns, improving business decisions with accurate intelligence, and managing performance within teams. This role supports organizational objectives and team development.

Qualifications

• Minimum 5 years in debt review or credit management.
• At least 4 years in a managerial or supervisory role within financial services.
• Solid understanding of legal and court processes, particularly within magistrate courts.

Responsibilities

• Manage and oversee all operational aspects to achieve business objectives.
• Implement systems for measuring service levels and satisfaction.
• Drive operational efficiencies and deliver superior quality customer experiences.

Skills

Cost management initiatives

Stakeholder management

Governance compliance

Operational efficiencies

Business intelligence analysis

Project management

Education

Grade 12

NQFL 7

Bachelor’s degree in Law or Business Administration

Certifications in Credit Management or Project Management

Job description

Job title : Operations Manager

Job Location : Gauteng, Randburg

Deadline : December 07, 2025

Quick Recommended Links

• Jobs by Location
• Job by industries

Job Description

• To effectively manage and oversee all operational aspects in the achievement of the business objectives
• The Operations Manager’s goal is to effectively manage and oversee all operational aspects in the achievement of the business objectives

Are you someone who can :

• Drive costs management initiatives aimed at avoiding or reducing operational costs.
• Enable Business Unit service delivery through implementing systems, processes and metrics for measuring service levels and satisfaction.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
• Comply with governance in terms of legislative and audit requirement through Governance - develop, monitor, maintain and ensure compliance in the business
• Identify report and mitigate operational risk at a product, process and / or channel level within a business unit Drive operational efficiencies and delivery of superior quality customer experiences and improve operational processes and procedures on an ongoing basis
• Manage SLA agreements for the Business in line with business objectives Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
• Plan and execute campaigns successfully and on schedule. Maintain operational accountability for all campaign execution.
• Support effective teamwork within the function. Participate and collaborate across teams Plan and manage performance, skills development, employment equity, talent and culture of Team Leaders and teams in order to improve innovation, achieve efficiencies and increase competencies
• Manage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities

You will be an ideal candidate if you :

Education

• Grade 12 and NQFL 7
• Bachelor’s degree in L aw , Business Administration , or related field.
• Preferred : Certifications in Credit Management , Debt Counselling , or Project Management (e.g., PMP, Lean Six Sigma).

Experience

• Minimum 5 years in debt review or credit management.
• At least 4 years in a managerial or supervisory role within financial services.
• Seeking a candidate who can build strong relationships and effectively manage this function—not limited to LRC—while possessing a solid understanding of legal and court processes, particularly within magistrate courts.
• The individual should also have in-depth knowledge of the debt review industry, including the roles of both debt customers and debt reviewers.

End Date

End Date : December 2, 2025

Administrative / Management jobs