Operations Manager

Bidvest Prestige; Oos-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading cleaning service provider seeks an experienced Operations Manager in South Africa’s Oos-Kaap to oversee and manage various cleaning operations. Responsibilities include managing staff, ensuring compliance with service agreements, achieving revenue targets, and conducting site visits. Candidates should possess a SAFMA certification, a valid driver's license, and relevant experience in the cleaning or outsourced property services industry. Proficiency in MS Office tools is essential.

Qualifications

• 3 years of knowledge and experience in the Cleaning/Hygiene industry or Outsourced property services.
• Valid SA Drivers’ License required.
• Basic knowledge of HR related issues and procedures; Property Management.

Responsibilities

• Manage operational activities to support company strategic plans.
• Ensure adherence to client service level agreements.
• Conduct site visits and report on activities and results.
• Implement and evaluate cleaner work schedules.
• Achieve monthly revenue targets and manage expenses.

Skills

Project Management

Operations Management

Knowledge of cleaning industry

Excellent Written Communication

Stress Tolerance

Negotiation Skills

Customer Focus

Education

SAFMA Certified Facilities Supervisor

Matric (Senior Certificate)

Tools

MS Word

MS Excel

MS PowerPoint

MS Project

MS Outlook

PRP

D365

Job description

ROLE PURPOSE

To Obtain Profit Contribution by Managing Staff, Establishing & Accomplishing Business Objectives & Ensuring Compliance with Service Level Agreements (SLAs)

MAIN OUTPUTS

• Manage the operational activities of the area to support and contribute to the company strategic plan and long-term strategy.
• Develop and Maintain systems to ensure client service level agreement adhered to at all times and relationship with client contact person and accounts person.
• Establish and monitor a cleaning plan for each building in accordance with the service level agreements
• Conduct site visits of allocated sites and report on activities, results and recommendations.
• Manage delivery of cleaning chemicals and consumables to sites. Manage availability and condition of site equipment
• Control and management of Company assets.
• Implement cleaner work schedules and evaluate and manage performance; Adhere to company policy and procedures
• Ensure to maintain health and safety requirements on sites, keep safety file up to date
• Ensure the staff is trained on Health and Safety as required by the OSH Act
• Achieve monthly non contractual revenue targets; Maintain existing customer base and ensure up selling on existing contracts
• Manage direct expenses and overheads, and all factors affecting the profitable performance of the area
• Provide monthly horizontal feedback and variance explanations

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements:

• Project Management, Operations Management or related formal qualification
• SAFMA Certified facilities Supervisor
• Matric (Senior Certificate)
• Valid SA Drivers’ License
• 3 years Knowledge and experience in the Cleaning/Hygiene industry or Outsourced property services
• Basic knowledge of HR related issues and procedures; Property Management
• MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), PRP, D365
• Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Excellent Written Communication
• Capacity Building
• Coaching
• Customer Focus & Quality Management
• Negotiation Skills
• Analytical Skills & Process Improvement
• Financial Planning and Strategy
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning, Strategic Thinking & Strategic Planning
• Excellent Oral Communication