Operations Manager

Bluespec Holdings; Gauteng; On-site; ZAR 350 000 - 500 000; Full time

Job summary

A regional service provider in Gauteng is seeking a candidate to manage the smooth operation of the branch. Responsibilities include maintaining service provider relationships, ensuring production targets, managing cost efficiencies, and maintaining quality standards as per manufacturers. The successful candidate will also oversee recruitment and staff development to meet performance objectives. Knowledge of the insurance industry and compliance measures is essential for this role.

Responsibilities

• Ensure the smooth running of the Branch and maintain relationships with Service Providers.
• Ensure monthly production targets are met.
• Maintain workshop losses between departments.
• Ensure salary costs are within budget.
• Ensure COS% on each job is optimal.
• Confirm accuracy on all final costings.
• Ensure achievement of daily conversion targets.
• Ensure profitable and accurate quotes.
• Identify new insurance companies and broker networks.
• Ensure quality of work meets manufacturer standards.
• Adhere to Health and Safety measures.
• Maintain company equipment and machinery.
• Ensure compliance with Insurers and Manufacturers audits.
• Maintain communication with insurers and brokers.
• Recruit competent and high-performance staff.
• Contribute to staff retention through mentoring.
• Drive performance management throughout the year.

Job description

Job Responsibilities

• Ensure the smooth running of the (designated area) Branch, maintain existing relationships with Service Providers and customers, and elicit new, cost effective Service Providers who meet Group Standards
• Ensure monthly production targets are met
• Contain workshop losses between departments
• Ensure salary costs are within budget with minimum use of overtime
• Ensure COS% on each job is optimal
• Confirm 100% accuracy on all final costings including additionals charged for
• Ensure achievement of daily conversion targets
• Ensure achievement of COS% on tow ins per quote and weighted average monthly
• Ensure that quotes prepared are profitable, accurate and fully completed optimising labour and minimising additionals
• Ensure assessments are done correctly and minimising costs
• Identify new insurance companies and broker networks in order to position and enhance services, benefits and value adding initiatives to all parties
• Ensure workloads for all branches are met
• Ensure that the Group and respective MBR’s receive an adequate share of the insurer/brokers authorised repair work
• Ensure the quality of work done is according to manufacturer’s standards
• Ensure Health and Safety measures are adhered to at all times
• Ensure company equipment and machinery is maintained and serviced
• Ensure that all files contain the necessary documentation to be compliant with Insurers and Manufacturers audits
• Ensure Group and Insurance SLA’s are adhered to in final costings
• Ensure quotations are compliant with relevant insurers SLA’s
• Ensure accuracy on vehicle details (parts, model, price etc.)
• Ensure special instructions form client/insurer is adhered to
• Ensure proficiency in all industry and Company quoting ( Audatex, TMS etc)
• Remain up to date on changes in insurance requirements and protocols
• Be familiar with current insurance industry legislation, and keep abreast of new developments
• Follow up and respond to escalations within 24 hours
• Facilitate the communication and priority resolution of repair issues between parties
• Initiate continuous and regular contact with insurers and brokers and manufacturers to evaluate their expectations and ability to meet client service deliverables
• Ensure that Group benchmark CSI targets are met
• With assistance from HR, recruit competent, high performance staff
• Contribute to developing an enabling culture, and high staff retention through mentoring
• Drive performance management throughout the year
• Provide training and development to ensure successionConduct annual performance appraisals