Operations Manager

takealot.com; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prominent e-commerce logistics firm is seeking an experienced Operations Manager to oversee fulfillment operations in Cape Town. The ideal candidate will manage distribution center activities, ensuring timely deliveries and adherence to service standards. Responsibilities include budget control, fleet management, and team development. Candidates should have a logistics/supply chain diploma and 4-5 years of relevant experience. Join a dynamic team focused on logistics innovation and operational excellence.

Benefits

Career growth opportunities

Work with advanced technology

Purpose-driven impact on logistics

Qualifications

• 4-5 years of experience in Supply Chain Management or Logistics Management.
• Ability to work independently and effectively under pressure.
• Must be willing to work flexible hours.

Responsibilities

• Manage and oversee Distribution Centre operations.
• Ensure timely delivery and uphold service standards.
• Analyze fleet performance and report on metrics.
• Foster a high-performance work culture in the team.
• Maintain health and safety compliance.

Skills

Strong administrative and organizational skills

Problem-solving abilities

Customer service focus

Proficiency in Google Suite

Strong negotiation skills

Education

Diploma in Logistics/Supply Chain or Business Management

Tools

Vehicle tracking software

Job description

Overview

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Operations Manager to join our team in Cape Town.

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Purpose of the Role

The purpose of this Operations Manager role is to successfully manage and oversee the day to day (including night shift) Distribution Centres millrun/shuttling operations.

Reporting: This position reports to the General Manager: Primary Logistics.

Responsibilities

• Budget Control
• Management of departmental expenses in line with budget.
• Ensure timely payment of all invoices, avoiding carryovers to the next month for effective financial management.
• Ensure all accruals are managed and submitted timeously to ensure costs are accounted for in the correct periods.
• Coordinate various aspects, including insurance claims, traffic fines, and vehicle maintenance, to streamline operations and minimize disruptions.
• Contribute to budget preparation for the business division by utilizing relevant data and analysis in the budget and resource planning process.
• Exercise detailed cost control measures, covering expenses like general vehicle repairs, vehicle rotation, tires, fuel, licensing, breakdowns, accidents, insurance claims, and E-Toll account management.

• Client Service
• Ensure timely delivery within Service Level Agreements and uphold TFS network standards to align with service values.
• Cultivate robust partnerships with internal and external stakeholders to enhance collaboration and mutual success.
• Actively communicate with all internal stakeholders, ensuring all concerns are addressed timeously and proactively.
• Oversee fleet management suppliers, establishing and maintaining relationships with third parties to ensure compliance and efficient fleet management.

• Operations Management
• Ensure day-to-day operations are effectively managed, including night shifts, to ensure smooth and on-time delivery of customer orders to the branch network.
• Hold accountability for the effective management of the fleet, aiming for maximum availability of serviced and reliable vehicles for TFS operations.
• Analyze fleet information to ensure optimal utilization of vehicles, providing regular reports to the business for informed decision-making.
• Engage in short-term and long-term planning and scheduling operations, focusing on driver productivity, vehicle maintenance, query resolution, and adherence to SLA.
• Provide guidance on all Milkrun operations matters to relevant stakeholders and partners, serving as a subject matter expert.
• Identify opportunities to enhance operational efficiency, implementing best practices in fleet management to optimize resources.
• Ensure adherence to all relevant regulations and policies, overseeing safety, 5S, maintenance, and operational procedures.
• Regularly report on fleet performance metrics, providing insights into key areas of improvement and successes achieved.
• Review and update operational Standard Operating Procedures (SOPs) to align with industry best practices.
• Implement an efficient scheduling system to optimize workforce and driver resource utilization, promoting productivity and cost-effectiveness.
• Maintain a clean, safe, and well-organized working environment by applying 5S principles in office spaces.
• Ensure employees’ uniforms are ordered on time and coordinate the quality control of PPE to ensure safety compliance.

• People Management
• Manage personal development to enhance competencies for the current role and future leadership growth opportunities.
• Plan and manage performance, skills development, and team motivation to foster a high-performance work culture.
• Achieve efficiencies and increase competencies within the team to optimize overall performance.
• Address employee issues or grievances promptly, fostering a positive and supportive work environment.
• Ensure appropriate onboarding processes are implemented for all staff to facilitate a smooth integration into the organization.
• Ensure adequate succession planning within the team.

• SHE, Risk, Quality and 5S Duties
• Maintain 5S standards, health and safety compliance, and timely reporting of issues.
• Align with the Quality Management System and continually improve processes.
• Follow transport/road safety regulations and standards.

Qualifications and Experience

• Diploma in Logistics/Supply Chain or Business Management.
• 4-5 years field experience in Supply Chain Management / Logistics Management.

Attributes

• Strong administrative and organizational skills, with the ability to work independently and professionally.
• Ability to liaise professionally with personnel at all levels. Highly motivated and enthusiastic.
• Solutions-oriented, can-do attitude; self-motivated.
• Proficiency in Google Suite as well as Google Sheets.
• Strong organizational and time management skills, with the ability to handle multiple tasks and prioritize responsibilities.
• Proficient in using software for vehicle tracking.
• Strong negotiation and problem-solving abilities.
• Able to work well with a team and under pressure.
• Must be diligent and time-conscious to meet deadlines.
• Must be customer service focused.
• Must be honest, reliable, and trustworthy.
• Willing to work flexible hours and weekends.
• Able to travel between sites daily with own transport.

Equal Opportunity

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.

Why Join TFS

• Purpose-driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting-edge systems in a fast-paced environment
• Career growth: Thrive in an agile space that champions continuous improvement

More than just a job. Be part of creating sustainable, scalable solutions that make a difference across South Africa\'s e-commerce landscape.