Operations Manager

CBRE Excellerate; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading facilities management company in Cape Town is seeking an Operations Manager to oversee day-to-day operations, ensuring efficient service delivery and high levels of client satisfaction. The ideal candidate should have at least 3-5 years of experience in facilities management, possess a tertiary qualification in a related field, and be proficient in managing budgets and contracts. This office-based role requires strong leadership and communication skills, making it crucial to establish positive relationships with clients and service providers.

Qualifications

• Minimum 3-5 years’ experience in facilities management or operations management.
• Strong knowledge of building systems such as HVAC, electrical, plumbing, and security.
• Proven experience in managing budgets and client relationships.

Responsibilities

• Overseeing day-to-day operations ensuring service delivery and client satisfaction.
• Managing soft services like cleaning, security, and landscaping.
• Assisting in cost-effective management of all services.

Skills

Leadership and team management

Excellent communication skills

Strategic planning

Customer-focused

Education

Tertiary qualification in Building/Facilities Management, Engineering, or Business Administration

Tools

FM software

Microsoft Office Suite

Job description

Who We Are

We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management. We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.

Why choose us

Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.

About the Role

The Operations Manager is responsible for overseeing the day-to-day operations of the facilities management business as predetermined by the Senior Operations Manager, ensuring efficient delivery of services, adherence to health, safety, and quality standards, and maintaining high levels of client satisfaction. This role requires strategic planning, team leadership, and operational oversight across the sites and services by managing the delivery of an integrated Facilities Management solution to the client in line with the Service Level Agreement (SLA). Establish and maintain mutually beneficial relationships with tenants and service contractors; assist in co-ordinate repairs, revamps and tenant installations; carry out inspections and general building maintenance.

What You Will Bring

• Tertiary qualification in Building/Facilities Management, Engineering, Business Administration, or related field.
• Minimum 3- 5 years’ experience in facilities management or operations management, preferably in multi-site environments.
• Strong knowledge of building systems (HVAC, electrical, plumbing, security, cleaning, and maintenance).
• Proven experience managing budgets, contracts, and client relationships.
• Familiarity with health, safety, and environmental regulations.

Additional Demonstrable Requirements

• Leadership and team management.
• Excellent communication and interpersonal skills.
• Strategic planning and problem-solving.
• Financial acumen and budget management.
• Strong organizational and project management skills.
• Customer-focused with high attention to detail.
• Proficient in FM software and Microsoft Office Suite.

Working Conditions

• Office-based.
• May require occasional extended hours or weekend work depending on operational need.

Operational Management

What will you be doing:

• Assist in cost effective management of all soft services.
• Manage and execute emergency and day-to-day maintenance items.
• Manage all soft services like cleaning, security, landscaping and all related services.
• Housekeeping inspections in accordance with inspection program.
• Monitoring of adherence to house rules and reporting transgression of user clauses to Portfolio Manager for discussion with tenants.
• Implementation & Monitoring of statutory requirements.
• Reporting and processing of onsite incidents for possible Public Liability and Property Damage Claims.
• Energy Management (including meter readings) & Municipal Accounts (including electrical recoveries).
• Issue parking access permits & regular auditing of access permits.
• Client Relationship Management.
• Monthly reporting.

Team Leadership & Development

• Performance Management.
• Training & Development of staff (where applicable).

Financial & Resource Management

• Budgeting and Expense Control.
• Input on annual expense budget.
• Input on monthly, quarterly finance and repair forecasts.
• Manage & Create purchase orders on system.

Compliance, Health & Safety

• Identify operational risks and measures to rectify same.
• Implementation and coordination of emergency plans including evacuation drills.

CBRE Excellerate is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.