Operations Lead

Aceolution; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technology solutions company in Johannesburg is looking for a leader to oversee operational strategy in remote assistance and autonomous vehicle support. The role requires managing cross-functional teams, ensuring compliance with protocols, and driving performance metrics. Ideal candidates will have experience in operational management, resource allocation, and team training. This position offers dynamic challenges in a growing field, focusing on continuous improvement and stakeholder collaboration.

Responsibilities

• Lead and oversee operational strategy for remote assistance and autonomous vehicle support.
• Manage cross-functional coordination across engineering, safety, and field operations teams.
• Ensure compliance with established processes and protocols.
• Drive performance metrics and continuous improvement initiatives.
• Support staffing, scheduling, and resource allocation to meet operational demands.
• Facilitate training and onboarding for new team members.
• Provide leadership during incident response and escalation scenarios.
• Collaborate with stakeholders to align operational goals with business objectives.

Job description

Key Responsibilities

• Lead and oversee operational strategy for remote assistance and autonomous vehicle support.
• Manage cross-functional coordination across engineering, safety, and field operations teams.
• Ensure compliance with established processes and protocols.
• Drive performance metrics and continuous improvement initiatives.
• Support staffing, scheduling, and resource allocation to meet operational demands.
• Facilitate training and onboarding for new team members.
• Provide leadership during incident response and escalation scenarios.
• Collaborate with stakeholders to align operational goals with business objectives.