OPERATIONS CO-ORDINATOR

Meondoholdings.co.za; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A prominent hospitality organization is seeking an Operations Controller to manage the daily administrative functions, assist the Operations Manager, and oversee key performance areas. The ideal candidate should have over 5 years of experience in a leadership environment, strong interpersonal skills, and a degree or relevant qualifications. This role offers the chance to innovate and improve operational procedures in a dynamic team environment.

Qualifications

• Over 5 years of experience in a leadership environment.
• Accurate reporting is essential.

Responsibilities

• Compile a daily Hospitality Report assessing overall quality.
• Conduct regular audits and perform special projects.
• Plan, budget, and oversee production activities.

Skills

Attention to detail

Effective interpersonal skills

Problem-solving ability

Honesty & Integrity

Ability to meet deadlines

Regular attendance

Confidence

Effective communication

Motivated

Education

Matric compulsory, Degree or relevant qualifications preferred

Job description

Job Title: Operations Controller

Place of Work: Coastlands Hotels & Resorts

Scope and General Purpose:

The Operations Controller is responsible for the day-to-day administrative functions of the operations. They assist the Operations Manager with various tasks both inside and outside the office.

Responsible to: Senior Operations Controller, Executive Directors

Responsible for: Storeman, Assistant Storeman, Receiving Clerk

Hours of Work: Maximum of 45 hours per week

Limits of Authority: According to each establishment

Key Performance Areas:

1. Compile a daily Hospitality Report assessing the overall quality of the hospitality desks and staff.
2. Refer staff members to the appropriate supervisor or Team Leader for follow-up or disciplinary action as necessary.
3. Conduct regular audits.
4. Perform special projects as assigned.
5. Complete an Annual Report offering suggestions for improvement.
6. Prepare for, attend, and participate in meetings pertaining to operations.
7. Meet regularly with the Hospitality Manager and keep them informed of any issues.
8. The main purpose is to plan, budget, and oversee production activities.
9. Contribute to increasing team efficiency by providing operational and administrative support.
10. Innovate company procedures and policies to improve practices, work, and organizational structure.
11. Assist with maintaining copies of company policies and procedures.
12. Coordinate company meetings and events, including scheduling, invitations, reservations, and guest accommodations.
13. Create standard operating procedures and establish spreadsheets and databases.
14. Perform tasks as an operations analyst as directed by superiors.
15. Act as a Brand Ambassador for the business.

Key Indicators:

• Time accuracy
• Ability to work under pressure
• Understanding of company policies and mission

Key Competencies: Knowledge:

• Accurate reporting is essential.
• Maintain logs and prepare weekly reports for management.
• Develop and evaluate standards for operations with management.

Qualifications:

• Matric compulsory, Degree or relevant qualifications preferred.

Experience:

• Over 5 years of experience in a leadership environment.

Skills & Attributes:

• Attention to detail
• Effective interpersonal skills
• Problem-solving ability
• Honesty & Integrity
• Ability to meet deadlines
• Regular attendance
• Confidence
• Effective communication
• Motivated